Hotel & Restaurante Maucho Pucón — Hotel in Pucón

I must say that I was short on time when I booked this hotel, so i didn't put much effort in my selection. There were 4 of us which made things a little tougher. Things started off poorly when we arrived in beautiful Pucon. When we first arrived and we flagged a cab, he was at a loss as to where this hotel was located. In such a small town, this was a little worrisome to say the least. We eventually found a cab that knew where the hotel was. First lesson I learned was to always note the address rather than the hotel name. ||The hotel is a rustic, lodge style hotel and is better suited to backpackers. It is 1.5 k away from the town center. ||The resident caretaker Carlos is a kind, courteous gentleman and was quite helpful.||The door of our room could be opened when locked, with a simple push and consequently we switched rooms as we were lucky there was a room to move to. There is no shampoo provided and no spare toilet paper to speak of. ||The breakfast that is provided was good and tasty, however it was the same every morning and for a stay of any length of time it would be certainly become monotonous! ||The hotel was clean.||Hot showers were very rare and short lived. If you enjoy cold showers, you are in luck.||I found the hotel much too expensive for what was provided, location, services, and amenities.||The pool was not open and the bedroom windows cannot be kept open, making for some rather warm nights. I suppose you could always rig something up if you were creative.||I would not stay...

We were here in the offseason and scored. Very comfy, very clean, and very nice. The location is just a bit out of the main town but still an easy walk. We had zero problems here and I assume they fixed anything that had been mentioned on here before. It's not a super fancy place so don't expect the ritz Carlton. There is plenty of food for breakfast and they even prepared us our own when we had to leave super early. Each room has a balcony too. Comfy clean and affordable, I...

Fui en viaje por Sernatur, lamentablemente el lugar deja mucho que desear, lo único bueno son las camas, la tv. y el wife. Era con pensión completa, según el dueño debía ceñirse a la minuta, pero fue una alimentación básica y muchas veces mal preparada. No tienen personal calificado para atender, la gente que atiende las mesas no tiene la presentación adecuada (delantal). El hotel en sí se ve siempre desordenado, con cosas amontonadas al fondo del pasillo y en el segundo piso. Al comedor le falta mucho, decoración, adornos, flores, música ambiental, buena iluminación artificial. Nunca había recepcionista, en las habitaciones falta reparar muchas cosas, poner las ampolletas que faltan, lámparas de velador, porta confort, además que se escuchan los ruidos y conversaciones de las habitaciones. Hacer jardines, emparejar la entrada que está llena de pozas de agua cuando llueve por los hoyos que tiene. No lo recomiendo. Hay un joven que atiende y vive ahí, tiene un niño pequeño, su pieza pasaba con la puerta abierta y siempre estaba con un desorden espantoso (todo tirado por el suelo, las camas sin hacer) eso habla muy mal de la imagen del lugar. Ojalá mejoren porque la infraestructura exterior...