Refugio Las Torres/ Camp Norte — Hotel in Torres del Paine

Perfect location.

They have 2 buildings. One is the main building, and the other is a bit to the north. They are exactly the same price, but the quality in the north building is worse. Smaller rooms, lower beds, smaller lockers, and most importantly, unfixed shower - and they do not inform you when you check in. Until you find the shower does not work and finally find an employee to report it, they ask you to shower in the main building. I am not mad at the facility in general because it is not fair to expect luxury in this environment, but I am feeling treated unfairly compared to the guests in the main building. If I get discounted service/facility, I deserve discounted price.

All the times mentioned on boards /posters is not correct. The staff seems to follow an internal schedule which is not clear, example: it clearly said the bar kitchen is open between 14:30 - 17:00, but in reality it's only between 15:30 - 16:00. You will hear "kitchen is closed" a lot. At Chileno the 10:00 -12:30 kitchen time is not existing. Check-in is supposed to be from 14:30 but they will often just send you away anywhere before 15:00. All these things make planning stuff out increadibly difficult and...

It's the exact defenition of horrible value for your money. The included dinner was pretty bad, other people got a welcome drink and we didn't, while we paid a hundred sixty for a bunk bed and a meal (which was horrible). And yes they are in an isolated place so more expensive but this this is a monopoly at its finest. Asking money for the wifi but give people 5 minutes for free so they can leave a good review. That's a form of manipulative marketing that doesn't work on every person. We stayed 3 nights at hotel lago grey where you pay only a bit more as a couple but you get much more value: friendly stuff, the most stunning view over the lake and glacier, delicious meals and the comfiest room you will get in torres. Don't get me wrong, I just want to make sure every person that goes to TDP after me gets value for what he/she is paying and don't expect this 'value' at regugio camp...

Horrible service provided by this center. The other location I stayed at while doing the W Treck (that is also operated by the Torres is group) was significantly better(Frances). All services and products are significantly overpriced at this location. Service is horrible. Company put a hold for the taxes of my stay upon arrival(given I had lost a document provided at customs). They confirmed they would would release the hold when the document would be sent over to them(which I did within the 7 day window provided). Countless email and WhatsApp communications later, and they are still refusing to reverse the charge on my credit card. Note that the Frances location placed the same hold(given the missing document) but honoured their part of the agreement by reversing the charge when I sent over the document. Difficult to understand this level of service...