Hotel Oceanic — Hotel in Viña del Mar

We stayed at the Oceanic Hotel from November 11, 2022, to November 13, 2022. On the day of our departure from the hotel, Sunday, November 13, 2022, after putting our bags in the car, two men approached our vehicle while we were a few meters (2-3) away from the car. They stole a personal bag with our wallets (300 USD, 100 000 Chilean pesos, and credit cards inside), passports, all documents, and personal items. Then, they went in the car (a white Toyota Hilux) and left immediately from the hotel parking lot. During our stay, we noticed that the hotel parking lot was locked, and cars could only enter and leave the premises as long as someone from the hotel staff opened the gate (chain). I want to point out that someone from the hotel had to allow vehicle entry and exit after the break-in. We went to the front desk immediately after we were robbed and explained the situation. We asked for help at the front desk to contact the police, as we are foreigners and have no knowledge of the Spanish language. We also asked the receptionist if it was possible to get the recording of the security camera covering the entrance and parking lot. The receptionist assured us that all the information had been passed to the police, with the photo of the license plates of the cars and the faces of the thieves. Finally, the receptionist informed us that we had to wait for the police at the hotel. Nie podobało się · After more than an hour and a half of waiting at the hotel reception, the receptionist informed us that we had to go to the police station on our own and that the police were not coming, contrary to what the hotel staff had said. Immediately after leaving the hotel, we went to the police station indicated by the receptionist to receive confirmation that we had been robbed, which was necessary to apply for temporary passports at the Polish Embassy. We were surprised to hear at the indicated police station that they had not received any information from the hotel staff about the theft. Therefore, the one and a half hour wait time at the hotel when the receptionist was supposedly reporting the situation to the police only delayed our testimony at the police station. The delay also gave the thieves time to escape and attempt to steal the money from our credit cards. During that time, we received notifications about attempts to pay the amount of 988888.00 CLP with the stolen credit cards at the Movitechs Spa Valparaiso ATM. In addition, contrary to what the receptionist said, the security camera recordings were not passed on to the police either. Despite the loss of the wallets (with money and credit cards inside) and the incredibly difficult process of obtaining temporary documentation and traveling back to Europe with it, we are extremely disappointed with the Oceanic Hotel staff who not only failed to help us but through their neglect of security measures exposed us to a very dangerous situation and later delayed our contact with law...

I would not recommend this hotel. The massage treatments are a waste of time and money. The person who gave us the massage, didn't know what they were doing. I am certain that they just hired anyone to do the job. It was so bad that we had to cancel the other treatments we prebooked. We felt robbed and was so shocked at the experience. Between, us we can give a better massage. Even the most basics as massaging the back was unsatisfying, we couldnt wait for this experience to finish. But the most moving event we had which made us write this review is at check out. We were accused of using many items from the mini bar even though we only had a bottle of water. Upon asking for evidence of the items they said we used, the staff then couldn't provide evidence of some of the items they said we used however we explained that we only had a water so we are not paying for anything else. We are people who are not fussy and let alot slide but not this accusation. It is disgusting and ruined the whole experience. This was very irritating and disrespectful. When we were leaving, all 3 staff at reception were smiling and said have a good day. I didnt want to even look at them. A...

I would not recommend this hotel. The massage treatments are a waste of time and money. The person who gave us the massage, didn't know what they were doing. I am certain that they just hired anyone to do the job. It was so bad that we had to cancel the other treatments we prebooked. We felt robbed and was so shocked at the experience. Between, us we can give a better massage. Even the most basics as massaging the back was unsatisfying, we couldnt wait for this experience to finish. But the most moving event we had which made us write this review is at check out. We were accused of using many items from the mini bar even though we only had a bottle of water. Upon asking for evidence of the items they said we used, the staff then couldn't provide evidence of some of the items they said we used however we explained that we only had a water so we are not paying for anything else. We are people who are not fussy and let alot slide but not this accusation. It is disgusting and ruined the whole experience. This was very irritating and disrespectful. When we were leaving, all 3 staff at reception were smiling and said have a good day. I didnt want to even look at them. A...