文津国际酒店 — Hotel in Beijing

This is the only hotel serving two major universities and a science park. The hotel therefore has a captive clientele and it shows. Reception and management is really third-rate for an international hotel. Really slow, no one at the desks speaks English and they completely messed up our reservations. We stayed a total of 3 weeks, first week, then one week out travelling and returning for a further 2 weeks. First they checked me into a superior room without telling me. It was lovely. Then when my husband checked in a week later, we got a shock when we showed up for breakfast and were rudely informed that he had to pay for his breakfast at 88 RMB (about USD 15) per day. So a double room does not include 2 breakfasts ! Unheard of in any other hotel I have stayed in four continents. There was absolutely no information in the room about this breakfast rule, times of breakfast or any other hotel services, eg the gym. Nor any information available about Beijing tourist sites, transport, how to order a taxi etc. Even basic 2 and 3 star hotels usually provide some information about the hotel services, their costs and local facilities. Then when we returned to this hotel after a week out, they did not honour the reservation we had made for the same type of room but on a much lower floor to access better wifi (yes, on the 15th floor wifi rarely works and I had to use my UK internet service - no problem except very expensive - but can get BBC and Google etc.). Checking in the 2nd time look one hour, arguing with the desk staff about the room reservation, which we finally were denied. Senior management should intervened and offered us the upgrade, as the university was paying this hotel for a room for 3 weeks, as managers know this generates good will and good reviews. Sadly, there is no good management at this hotel. The one really bright star in our bad experience was Simon, who is the concierge/duty manager. He stepped in on each occasion, trying to sort out our problems with his excellent English, but he was powerless to sort out the reservation problem. The reception desk staff were unfriendly and confused, and they prevailed. I cannot recommend this hotel to...

This is the only hotel serving two major universities and a science park. The hotel therefore has a captive clientele and it shows. Reception and management is really third-rate for an international hotel. Really slow, no one at the desks speaks English and they completely messed up our reservations. We stayed a total of 3 weeks, first week, then one week out travelling and returning for a further 2 weeks. First they checked me into a superior room without telling me. It was lovely. Then when my husband checked in a week later, we got a shock when we showed up for breakfast and were rudely informed that he had to pay for his breakfast at 88 RMB (about USD 15) per day. So a double room does not include 2 breakfasts ! Unheard of in any other hotel I have stayed in four continents. There was absolutely no information in the room about this breakfast rule, times of breakfast or any other hotel services, eg the gym. Nor any information available about Beijing tourist sites, transport, how to order a taxi etc. Even basic 2 and 3 star hotels usually provide some information about the hotel services, their costs and local facilities. Then when we returned to this hotel after a week out, they did not honour the reservation we had made for the same type of room but on a much lower floor to access better wifi (yes, on the 15th floor wifi rarely works and I had to use my UK internet service - no problem except very expensive - but can get BBC and Google etc.). Checking in the 2nd time look one hour, arguing with the desk staff about the room reservation, which we finally were denied. Senior management should intervened and offered us the upgrade, as the university was paying this hotel for a room for 3 weeks, as managers know this generates good will and good reviews. Sadly, there is no good management at this hotel. The one really bright star in our bad experience was Simon, who is the concierge/duty manager. He stepped in on each occasion, trying to sort out our problems with his excellent English, but he was powerless to sort out the reservation problem. The reception desk staff were unfriendly and confused, and they prevailed. I cannot recommend this hotel to...

You're undoubtedly staying at this hotel because you're visiting the universities and its absolutely ideally located for that. It is a bit tatty around the edges in the rooms, but all things you might end up finding in a European chain hotel as well. The corner Executive rooms are huge - I was upgraded to one of these because they couldn't immediately accommodate me with an early check in. The a/c was still on in September and it just about coped, room maybe ~23C. The staff had quite enough English for me to check in / out, order some food and drink, find the gym, what more are people after? The gym is small, 3 treadmills, one bike, some weights, and you get to it via a mystery tour through various conference rooms and the spa. Beware the slight freaky attendant who closely supervises you getting changed... All a...