Four Points by Sheraton Beijing, Haidian Hotel and Serviced Apartments — Hotel in Beijing

Picked Four Points as my main base as most of my meetings were at Zhong Guan Chun. Upgraded to exec floor room facing Aloft, way quieter compared to the rooms overlooking the main road. Exec rooms were well maintained and furnishings were in better quality vs. the regular rooms.

Breakfast spread at the lounge was way below average with stale looking pastries and breads. Coffee was very week and general offerings of selection poor. Had to leave in a rush, did not bother checking out the offerings at the main bfast venue and choose to check out at the exec lounge, which was a huge mistake.

The clerk charged my card for the room charges ignoring my deposit, while insisting the room charges could not be deduced or offset from the deposits; spent 5 mins explaining how payments should be processed, she refused to listen and insisted not to void my deposit, although i have urged for her to verify, throughout the entire discussion acting as if her decision was final, without consulting front desk or any one of her superiors.

Having a clear indication that the discussion will go nowhere, I proceed directly to the lobby to resolve this with the Duty manager whom happened to have processed my check in from the day before; by the time i arrived at the lobby, he had cancelled the deposit, had the slip ready in hand, stepped out of his counter and apologized repeatedly for her mistake. It was not his fault but having to trouble shoot a service issue simply due to her unacceptable attitude with absolutely no understanding as to how to process simple enough payments, which is not a failure of training but personal inclination or service orientation.

Going the extra mile, he escorted me to the taxi stop, hailed a cab while braving the cold, while apologizing once again. for salvaging the issue but the poor man could do with a jacket and a better team to support his dedication...

I stayed here one night and was recognized for my platinum status. Manager Nina was very attentive and took care of us nicely. However, when Nina was not around, the rest of the staff members seem to lack training and did not follow through on items we requested. We requested an HDMI cord to plug into the wall socket where HDMI port is clearly shown but no one knew what HDMI was. Worst of all, they did not find time to understand our request. In the end, Nina had to come and explain to us that they do not have such an item. Which is fine if the earlier service personnel had attempted to understand what we wanted and told us they did not have it. The first room we checked into had horrible smoke odor even though the room was clearly situated on a non-smoking floor. They quickly switched a room for us but I was surprised that someone had smoked in a non-smoking room and nothing was done to clear the air prior to us checking in. Lounge is good and service in the lounge is very nice. Overall, the hardware is good, facility is well maintained, but staff members need to be better trained. Nina was great and we must recognize her for what she did to help us. However, she is just one person and cannot possibly help everyone.

Restaurant on the ground floor is nice, buffet is plentiful. For the price we pay, I'd say it is ok but not the best. We were, however, impressed by restaurant manager Gary. Gary is courteous and is very attentive to detail. He is also asking guests for their opinion and ways to improve. His desire to help guests is genuine; his desire to...

Stayed here for 4 nights, room is spacious but it was so dark even we switched on all the lights; the night light was out of order, so we had to switch on the bathroom light to avoid any unnecessary accident in room. The room temperature was kept higher than 25 degrees even we adjusted the control thousand times.

The Eatery is the most horrible restaurant I've ever been in any international hotels. Definitely no service at all, even worst than any fast food restaurant, like McDonald, KFC, etc. After the hostess ticked my room no., no one escort me to a available table, we had to find by ourselves. Most of the hot dishes were cold, even no refill. No hot water, no bread, also unexpected they said no green tea (popular item in most of the international hotel) can be served. The bread counter was extremely messy and full of used butter/jam boxes, the knife for cutting bread was full of butter, however no one intend to clean it up even I asked the waiter to. I was scolded by the hostess when I came back to my table after being to toilet. The captain/manager in dark suit always scolded at the patrons, no matter FIT or group guest, absolutely he should not do so. Since the hot pot was out of water, the waiter allowed us to refill some water from their water dispenser. However, this impolite captain/manager unplugged the dispenser & remove it away, and said we used out their water.

How can this hotel be a 5-star hotel??? If you can't afford the flow, don't accept so many groups at...