Tylfull Hotel — Hotel in Beijing

This hotel is very pleasant and has great facilities. I recommend strongly.||||The clientele is mainly Chinese but we received a very warm welcome (we’re Brits) so it’s not very international but they can cater to international guests easily.||||The facilities are very smart and hi-tech.||||The bedroom was large, very well-specified, lovely and clean. Housekeeping was great.||The one problem is the crazy electronic controls for all the lights and room functions are very advanced but not logical. Maybe a younger guest would like it.||||Public spaces very good. Impressive decoration and facilities.||||Few staff speak English so you have to check things (like taxi||bookings at concierge) to make sure your requests have been recorded accurately. But the staff are pleasant so not a problem as long as you check.||||And now the best part. There’s a great outside terrace restaurant. Chef Chen made us consistently fantastic food and Manager Linna is amazing. Friendly personal service and a great atmosphere. Linna was the star of this hotel. She made us welcome, advised on menu choices and made my stay memorable. She really looked after us.||||So - a very Chinese hotel, not very international but nice, very smart and very clean. Very new and comfortable, great place, Linna and her restaurant and outside terrace bar are the top star features.||||Highly...

I've stayed here a few times. Location is great - steps from a stop on metro line 10 bang in the middle of the science park. Rooms are spacious, well maintained, clean and comfortable with good sound insulation. Breakfast is outstanding and the staff wonderful. Restaurant is ok, but also not strictly overpriced and the age meant good restaurants within a few minutes walk. Three things make me want to give it one star. |(1) The bar claims to have a great selection of drinks but when you pick something by the glass, two of three times they will tell you it's not available and ask you to accept something else.|(2) No light switches in the rooms. Everything controlled by a tablet that works intermittently. If you keep touching the button on the screen it will usually work, but sometimes you have to reconnect the wifi.|(3) The thing that means I won't come back in winter. Its stupidly overheated. On the first official day of winter they turn off air conditioning and turn on the heating. Day and night my room was 28C (82F). If you came here from Darwin you'll feel great. The rest of us have to choose between getting housekeeping to open the window (and accepting the constant traffic noise) and sleeping in a sheen of sweat on...

While I was generally satisfied with the quality of the guests room and other facilities, I was disappointed about the service. First, when I checked in and asked for directions, the staff did not really take the initiative to find it out for me. It was only because I insisted that she looked up the information for me on the internet and asked her colleagues. Second, when I checked out, I was wrongfully accused of taking or losing a small towel out of the hotel room, and was asked to pay compensation. Although the staff quickly found out that it was their mistake, I think this could have been avoided if your staff had been more careful about...