Hilton Garden Inn Changde Dingcheng — Hotel in Changde

I'm Hilton Honor member and a regular customer to stay in Hilton group of hotel. Checking in tonight and I asked concierges help to send luggage to room. The bell boy not even helping to move my luggage to the luggage trolley.,i have to carry myself. Then, To my surprise the bell boy ask for payment after send the luggage to door step.|This is the 1st time stay in Hilton that the concierge ask for payment. |I am shocked with the service level and quality provide by Hilton!|After that I feedback to front desk, front desk told me this is the standard practice! When I complain a bit more, front desk said they can't control as they are only front desk, not able to manage concierge!!! What the point having front desk that do not take feedback??? So surprised with Hilton quality had dropped...

This hotel is not suitable for foreigner on the business trip unless you have locals colleague with you as the stuff is not able to communicate in any language bu Chinese. There was only one person from the stuff who was fluent in English but she was only on morning shift. No dining service available at this location and only few family restaurant nearby within walking distance. Breakfast is quite good with good, local style. Location is residential district of the city within 20-30 minutes car drive to the center. Not much to see around hotel except lake and residential district. Must have rental car to...

This hotel is outside downtown. Peace of mind. Spacious , extremely cooperative staff , enough...