Crowne Plaza Chaozhou Riverside, an IHG Hotel — Hotel in Chaozhou

i stay there 3 days 2 nights with my family, but that's really worst expereince i have ever stayed in a "5 stars" hotel, no matter the hardware or software, it can't deserve 5 stars, not even reach an internation hotel standard.|1. i booked mountain view twin beds room but when we check in, the front desk staff told us all the 1.35m twin beds rooms were occupied already, only 1 room with 1.1m beds room left, but as we have 3 adults, seems not appropriate for us, then we asked whether any other twin beds rooms available and we can pay more to upgrade but he said no more room left, then we can just propose to add 1 bed in the room, there is upcharge Yen$425 per night, we have no choice but paid. But finally i noticed the room i booked was twin beds with 1.35m, so we request him to cxl our additional fee of adding the bed and he called his manager come and the manager advise can offer a twin 1.35m beds room to us, acutally that's what we originally booked, but we spent almost half hours there to get room card.|2. the 1st night when we came back the hotel but the room card is not function, we get down to ask front desk to restore the card, but it was still not workable, then we call front desk again and the staff come to check guess the lock run out battery, then ask us wait their manage to charge the lock, after the reboot and charged, we can enter the room and they ask techinicians to repair the lock, it took almost 20mins to wait outside the room and almost half hour in total to get the lock restore.|3. the hair dryer is out of service and we wait almost 1 hour for the room service staff to get us a new one after call back the hotline.|4. there was a tooth pick left on the floor at the 1st night, i see can see it after room clean up the next day, that means no one clean the floor.|5. there is stink in the bath room|6. there is mold at the ceiling in toilet and seems hv water bleeding on the wall too, it's new hotel, just wonder why the maintence is so bad.|The only good thing is the view as we can see a broad view of HangJiang and the breakfast is nice but it's not worth...

New and modern hotel. It's is not located in a city center, but just near Honjiang River, easy get a car to anywhere. We have a hourly walk after dinner along the Hon River. Kwong Chai Bridge can be reached and watched the lighting show which is a good experience. I planned to swim, however the swimming pool did not open which was little bit disappointed. ||The front desk staff told me that my room booking was no any window...OMG Seem quite impossible since it's a curtain wall building....so it was upgrade to other type of room which make me feel better.....Once open the room, a beautiful skyview is in my eye! It's really Good....I think Crown Plaza is the tallest building in Chauzhou! The room is big, comfortable and clean, service is good. Everything is nice. ||I have asked is there any big shopping mall there since our train is in eveing. She recommend me one and we went there by taxi. Although it's not a modern mall. But there are some shops, supermarket & restaurant which can let us kill the time there...

We stayed recently and appreciated for the kind assistance from the front desk staff though sometime in very official tone. The clean lady who worked on the guest floor seems never stopped from morning till evening, need to give a liketo her. Though the Club Lounge for unknown reason moved to the Ground Floor Lobby Bar, the staff tried their best to maintain a friendly attitude to the guest, particular Korol, nice young man. The staff are at young age and some of them English speaking is good, a young lady even take the lead to talk to me in English! The only comment is to the need-to-pay alcohol drink in the Lobby Club Lounge, supposed to be free or limited in kinds, which very different from the Club Lounge I visited in other places of the world. Respect the hotel policy but need some attention from the management on whether this is a must comply policy. The other comment is the discipline in the swimming pool, I saw kids jumping to the pool and no signage or reminder from...