Crowne Plaza Chengdu Wenjiang — Hotel in Chengdu

We chose this hotel because it is the nicest hotel near where my family lived. Normally we expect a 5-star hotel to have competent English speakers, decent in-room dining options, concierge service, and more. The rooms were nice enough and very spacious, but the service was some of the worst I have ever experienced. 1. If you order food delivery from outside the hotel, instead of having a robot or person bring it to your door like in every single other hotel (even 3-star ones in China), they require the delivery rider to place it in the * lockers OUTSIDE of the hotel, which is quite a far walk from the rooms given the size of the building. When pressed on the reason why this is the case, they insisted it was due to "food safety" reasons. Apparently literally every other hotel in China doesn't have problems with "food safety". 2. The room service is awful. Given they refuse to bring any food delivery to your door, one would expect that the in-room dining experience would be good. In fact, it is once again some of the worst room service we have ever had. Despite there being multiple nice restaurants in the Hotel, none of them are allowed to send food up to the rooms. The room service menu is limited to a pathetic selection of 6 menu items. Even this awful selection is not always in stock, and there was one instance where they only had a single menu item. Not to mention it tastes bad and is expensive. A single dish costs close to 70RMB! 3. Barely anyone in this hotel speaks English. That was fine for me since I speak fluent Chinese, but my partner cannot. Multiple times when we had issues, they promised they would send someone up who spoke English. For example, my partner had to order room service themselves and they were redirected across 4 different people, NONE of whom could speak English. I then called from outside the hotel asking them what the problem was, and they promised they would send someone up who spoke English, then proceeded to send someone who spoke NO english! Taking into account the price, mediocre location, and above all abysmal service, save your money and book somewhere else. JW Marriott is the same price and doesn't have these problems, and I assume the same for other luxury...

My recent stay at Wenjiang brought back memories of get hospitality I received 2 year ago at the same premise. There is no other Crowne Plaza site that makes me more at home then Wenjiang. Great thanks to Mr Chen and Mr Fu from F&B for catering to my needs at the restaurant. Although it had been 2 years since I been to Chengdu, they have not forgotten my habit of starting my day with a hot cup of hot chocolate and took the trouble to prepare the drinks for me. I took photo of the drink as evidence to show my wife that I was well taken care as she serves me my hot chocolate everyday at home. Exceptionally well prepared Filet Mignon served at your restaurant. I will never hesitate when ordering this meal. Worth every cent of it. Cheers to the Chefs.

Lastly, Mr Lee, a very skillful and safe driver. who frequently shared tips on where to look for good food and shop at Chengdu. Never a dull moment traveling with him.

Would like to thank laundry service to helping me to sew my torn short pants.

Smiles are never missing from any hotel...

I stayed here for a business event in September, for 5 nights. The hotel is supermodern, and well up to the standards one would expect. ||The lobby is very impressive, with very high ceilings and lots of seating areas. ||Room was on 23rd floor so a good view - get a high floor. Bed comfortable, bathroom large. There is, as some have noted, a strange bath, but nonetheless, it was perfectly ok for a soak. The shower is a wetroom. Lots of lotions and potions. ||Room was very clean, and well serviced each day. ||The breakfast was again good without being excellent. There are plenty of options, chinese, indian and western. Excellent coffee, and a very fine omelette station. ||Checkin and checkout was smooth - checking in I had a local colleague aid me, out was alone, I saw no difference. Staff speak some English and other languages and seemed happy to go find someone more fluent at need. ||They arranged a taxi to the Airport, 120 RMB prearranged. It took