Renaissance Chengdu Hotel — Hotel in Chengdu

The hotel is close to Chengdu airport, about 15-20 min. by taxi. Please don't expect to see a grand entrance and driveway to the hotel. The entrance to the hotel is rather small, so as the reception area. Only one elevator to every floor, but don't need to wait too long, as the top floor is on 5th floor. Price is good and the rooms are reasonable size and clean, Got aircon in every room. Reasonable size clean Toilet. Everything there are quite basic, do have wifi at reception area, as well as one free PC for use, but it does have PC connector in room. TV in every room but all are Chinese Channels.||||If you expect a great hotel for enjoyment, don't go. Its a hotel for sleep and rest only. Local Chinese use them as business hotel. Just to stay over nite, and go for meeting next day.||||Subway station is about 10 min. walk, and it will take you downtown or uptown. Name of subway station is TONGZILIN station.||||There are lots of restaurants or Hacker style eateries or noodle eateries around the hotel, price are great. There are even barber shops and charge only US$5-7 for hair cut, wash and blow dry. There are also mini supermarket nearby if you wanted beer, soft drinks, water, chips or cup noodle, etc. The railway south station is 10...

I arrived around 2:30 p.m. and went to the executive lounge to check in. At that time, the staff of the lounge told us that the room was not ready. At about 3:30, I got the room key. As soon as I entered, there was a very bad smell. I thought it was the smell of the quilt, so I called housekeeping and asked them to change the quilt. However, when I returned to my room after dinner, the smell didn't go away. Instead, it became heavier and heavier. So, I called to ask if I could change a room. Then a concierge showed me a room upstairs. After I agreed to change, he gave me the new room key. However, when I moved my luggage from my original room, I found that the new room card could not open the door, and someone was coughing inside it. Having realized it could be what is called double check in, I went back to the executive lounge. After a short wait, my room was changed to a CEO suite. Although I am very satisfied with the attitude of the hotel staff, double check in is a serious accident and they didn’t offer any compensation afterward, and it also brings me some unnecessary troubles. But overall, the stay is quite...

Things I like :

1- My stay was very enjoyable - the food was so delicious especially the room service delivery ( from the menu ). 2- Well-mannered staff: the staff is very well mannered and amazing and very helpful ( Thank you so much all for making my stay very comfortable). 3-The standard of cleanliness and hygiene is good, the housekeepers are polite and very friendly.

Things need to improve: 1- The toilet seat is a little uncomfortable and painful, I recommend changing it. 2- There aren't enough shampoo, shower gel, soap, toothpaste, and shoe detergent in the room, just one piece for each. Not enough at all, please put more in the rooms. 3- The waiters in the main restaurant in the hotel do not speak English at all, and this is very embarrassing, this is an international hotel and five stars, and customers of all nationalities visit you, you must appoint employees who speak English there. Thank you &...