DoubleTree by Hilton Hotel Chongqing North — Hotel in Chongqing

The DoubleTree by Hilton Hotel Chongqing North presents a mixed experience that warrants a 3-star rating. Despite being part of a renowned international chain, the hotel falls short in several key areas.

A significant issue arose regarding Diamond member recognition. As top-tier Hilton loyalty members, guests expect a certain level of acknowledgment and service. However, the staff seemed unfamiliar with the Diamond status and its associated benefits, suggesting a gap in training and international standards.

The initial room assignment was problematic, with guests being given a room that strongly smelled of smoke. While the hotel did provide a replacement room when the issue was raised, such oversights shouldn't occur in the first place, especially for high-tier loyalty members.

Communication poses a considerable challenge, with very limited English proficiency among staff members. This language barrier can create difficulties for international guests needing assistance or information.

On a positive note, the staff's friendly attitude stands out. Despite the communication challenges, their pleasant demeanor indicates a willingness to help and provide service.

Overall, while the hotel maintains some basic standards and offers friendly service, the issues with Diamond member recognition, room assignment, and language barriers suggest significant room for improvement in meeting international hospitality...

The DoubleTree by Hilton Hotel Chongqing North presents a mixed experience that warrants a 3-star rating. Despite being part of a renowned international chain, the hotel falls short in several key areas.||A significant issue arose regarding Diamond member recognition. As top-tier Hilton loyalty members, guests expect a certain level of acknowledgment and service. However, the staff seemed unfamiliar with the Diamond status and its associated benefits, suggesting a gap in training and international standards.||The initial room assignment was problematic, with guests being given a room that strongly smelled of smoke. While the hotel did provide a replacement room when the issue was raised, such oversights shouldn't occur in the first place, especially for high-tier loyalty members.||Communication poses a considerable challenge, with very limited English proficiency among staff members. This language barrier can create difficulties for international guests needing assistance or information.||On a positive note, the staff's friendly attitude stands out. Despite the communication challenges, their pleasant demeanor indicates a willingness to help and provide service.||Overall, while the hotel maintains some basic standards and offers friendly service, the issues with Diamond member recognition, room assignment, and language barriers suggest significant room for improvement in meeting international...

We stay at that hotel for one night on June 19, 2024. We booked two twin beds room for two people. The room is clean and we can find almost everything we need in the room. The staff are very friendly and willing to provide help when you need. The location of that hotel is really good and you can walk to Jiu Jie market and Hao Chi Jie market at night which are very famous in Chong Qing. The only thing that they can do better is about how to manage the parking and pick up in bad weather at the frond door of hotel. We checked out at a raining morning and need to go to airport for an international flight. The taxi/Online car-hailing had to pick up their guests one by one since only one parking space left. And there were two cars occupied the rest space for at least 10 minutes while they are waiting for someone. All the cars suppose to not park at front door, it is only for pick up...