HJ International Hotel — Hotel in Dongguan

We always stay at this Hotel when we visit my wife's family in Dongguan. It has always been a nice hotel. The rooms are enormous and well equipped. We stayed there recently and noticed a sharp decline in the room and the breakfast facilities. Firstly, we usually stay on one of the upper floors, with a double bed, but now that our twins are three years old, we asked for a double room. we were put on the 6th floor and our room overlooked the air-conditioning towers of the ballrooms, not a good start. The electric curtains did not work, not a big deal, but something I would have thought would be checked by housekeeping frequently. The bathroom shower was open plan and only had a hand held type, which wouldn't stay in the holder and would always move around, very frustrating. Surprisingly there was no bath in this room, but instead, it had a steam room (different) and a hard massage type bed, with a shower head close by. Very strange. The beds are large and always comfortable. I had my suspicions that the hotel was on hard times when I noticed during the day, a few coaches arriving and lots of people disembarking. Sure enough, my suspicions were confirmed when we went down for breakfast. The restaurant, outside areas and even a few passageways were crammed with tables, full of guests. It was a scrum to get to any of the food, a lot of it running out within minutes and taking a long time to be replenished. We went for breakfast 30 minutes before the end of the service, and with 15 minutes still to go, a lot of the food was not being replenished, That's not the sign of an International Hotel standard. The icing on the cake was when I went to get coffee, the self serve machine had gone, in it's place was a big urn filled with coffee, that from the taste, had probably been sitting there for a long time. I asked the staff what had happened to the machine and was told it had broken....HJ International Hotel It calls itself an "International" hotel, but it's really a Local Chinese brand trying to be "International". The staff are very nice and do go out of their way to please, and a nice touch was leaving two flasks of warm milk for the babies at bedtime.but I'm sad to say with the introduction of what looks like "Package Tours" we will not be staying there...

Positives:||||- great location||- spacious rooms||- all areas of the hotel, including the rooms, are clean, tidy and well maintained||- big and comfy bed||- fast internet, LAN cable||- the AC is set away from the bed, so it doesn't bother ||- the room was pretty quiet compared to a bunch of other hotels in Asia, so the sleep was good||- !! awesome chief at the kitchen. A salmon steak was prepared perfectly - not dry and not raw, just right... Other western dishes were delicious too||||Negatives:||- They lost my order for the breakfast, that had been placed in advance. Had 2 calls prior to going to sleep to discuss the details of the ordered dishes and the delivery time, and then when the food didn't show up in the morning - called the duty manager to find that they didn't have this order on file. Prepared a new breakfast 30 mins after the call. It tasted good..||||- The beverages are pretty expensive, compared to food. CAD $8 for a cup of coffee :)||||*||Regardless of the negatives, this is a great hotel and will be #1 on my list for the Houjie /...

The hotel is conveniently located, the lobby facilities are well maintained, and the rooms are clean and comfortable. The daily buffet breakfast is rich and diverse, combining Chinese and Western styles to satisfy different tastes. Living in this five-star hotel, I experienced meticulous care and excellent service. Ms. Xu was warm and thoughtful, and also introduced the surrounding delicacies and so on. The service of the guest room also makes people feel at home. The hotel facilities are complete. The fitness center, swimming pool, business center, etc. are all very convenient for me. What impressed me was that the hygiene of the hotel was very good, and every corner was as clean as new. During the stay, the service staff responded quickly and provided considerate service. Cost-effective and comprehensive service. The service of this five-star hotel is simply impeccable. The staff is warm and always customer-centered, which makes us feel very warm and...