Conrad Hangzhou — Hotel in Hangzhou City

The hotel is really a mess and does not meet the standards of a 5-star hotel. There were not many people at the check-in concierge desk at 5pm. There was no one to help me carry my luggage, and I didn't even ask. When I booked the hotel, I made a note that I needed a high floor, but when I checked in, the front desk told me that I didn't make a note. Forget all this, it's not a big problem.The most outrageous thing came. The front desk told me that only one room was available. I would have to wait at least 30 minutes for a room on a high floor, so I chose the existing room. As soon as I entered the room, I saw the underwear left by the previous guest, right next to the bed. It was really outrageous. I don’t know how the housekeeping department checked the room. Can't you even see a pair of underwear that big? Because I wanted to drink, I looked at the wine glass in the cabinet. It was probably that no one had used this wine glass, and it was covered with a layer of dust. When the lobby manager came, he actually said that the wine glass had been polished and he didn't know how to explain to me that there was ash on the wine glass. I asked him to get two replacement ones for me, and he said that the two replacement ones might also be dusty. He actually asked me whether I should use disposable paper cups. It's really outrageous. The fruit plate that was given to me for the first time was not wrapped in plastic wrap. The oranges that were given to me were still shriveled, and the dogs would not even eat them. This is the attitude of a hotel in dealing with the most basic hygiene issues. The lobby manager was too anxious and asked me to change my room. So he took me directly to the new room, and then told me to go to the new room first, and then asked me to wait at the door for a while. I didn't want to wait outside, so I went straight in. After entering, the cup was still dirty, and there were two hairs in the bathtub that I didn't have time to take a picture of. I just don't understand. Can't you make sure the new room is clean before letting the guest change? Tossing back and forth. Finally, I couldn't wait any longer and asked me to upgrade it. At first I said I wanted to upgrade at a higher price, but the front desk told me that the room was fully booked. I think it’s normal to have full rooms on New Year’s Day. If you can’t upgrade, you can’t upgrade. Later, I asked the lobby manager why I had a room again. He said that it was because the guest could not be contacted for this room and he had not paid anything. He said that the hotel also bears the risk. If the guest comes in the end, the risk will be borne by the hotel. This is the most outrageous statement I have ever heard. I was really hungry, so I went to eat first. The lobby manager said that he and the front office manager would go check out a room for me. When I came back, the wine glass was exposed, but it was clean. I guess it was new (it was really a slap in the face because the wine glass in the cabinet was dusty, but the exposed one was clean). When I checked out, a man in black clothes, probably the manager, pressed the elevator button for me. At that time, I still had large and small bags, but he didn't even ask me if I needed to take them. The entire management is like this from top to bottom. You can imagine how rubbish this hotel is. The concierge won't help or ask, and as a manager, he won't ask or help. Maybe this hotel doesn't help guests get their things and they can go up without asking. The most rubbish hotel I have ever stayed in. I didn't want to write a bad review at first. I told their lobby manager the night before that no one was helping me with my luggage. The guest manager also said that it was the hotel's fault. When I checked out the next day, I didn't want to leave a bad review. so. This is really the first time I have seen a five-star hotel without the most...

Environment: The hotel is in a very convenient location, just above Raffles City. The first floor indoors is directly connected to the mall, and there are many shopping and dining options. Conrad is a relatively new hotel in Hangzhou in recent years. The interior is in a post-modern style. The sightseeing elevator to the high-rise rooms provides a panoramic view of all floors of the hotel and the surrounding business district. The lobby on the first floor has been decorated according to the recent Valentine's Day and Spring Festival, which is very suitable for checking in and taking photos. The room space is very large, and the bathroom area uses a large area of ​​​​marble design, which is highly ornamental. It feels like it will be very impressive when taking pictures (although I didn't take any pictures hahaCleanliness: There is nothing to say. There is no big problem with the cleanliness of the entire hotel from the lobby to the guest rooms.Service: I would like to praise the front desk Jane and the waiter Wang Rui by name. Before check-in, they called us to confirm the customer preferences and made corresponding arrangements. They also helped us upgrade the room type orz, and they also communicated appropriately during the stay to ensure our Check-in experience and additional needs are met. The hotel has also prepared a lot of little surprises, probably for the New Year. When I checked in, I received a super cute little card holder in the room. When I turned down, I also had a plate of small pastries, which were quite delicious, and were comparable to some high-end Western restaurants outside. It’s even worse than any of them. I’m very curious about where it was made, hahaha.Facilities: All facilities are complete, and everything that a five-star hotel should have is available here. It is worth mentioning that the anti-slip measures in the bathtub are very good. The only drawback is probably that the TV in the guest room is a bit small and placed far away from the bed, which seems...

First of all, I would like to thank Miss LUCKY from Conrad Hangzhou. Very professional. From the moment I booked the room, he made arrangements for me, communicated on the phone, room type, and all aspects of hotel services that I needed. They arranged everything for me in advance and answered me one by one via WeChat, which was very timely. On the first day of check-in, there were too many people checking in at the front desk. LUCKY directly arranged a VIP channel for me to check in, allowing me to check in quickly. I forgot all about the room operations, and even sent a message to LUCKY Hangzhou Conrad after 9 o'clock in the evening. She was still very polite and helped me solve all my problems. When I checked out the next day, I went to the Temple of Wealth and was exhausted. LUCKY Conrad Hangzhou was also considerate of my hard work climbing the mountain and helped me delay my check-out. Very patient, told me not to rush and let me have a good rest. The hotel also upgraded me from a junior suite to the largest room. It's my ideal room. Enjoyed a one night stay. When I checked out, I drank a bottle of soda water, which was free of charge. Although it is a small bottle of soda water, I feel that LUCKY's service is very comprehensive. Stayed at Conrad once in 2020. Three years later, I came back to live here and I felt that things had changed a lot. Management is getting better and better. The service is getting better and better. Next time I come to Hangzhou, I will stay at...