Le Meridien Hangzhou Binjiang — Hotel in Hangzhou City

As this is Le Meridien hence I would be critical on the overall performance in my review. First of all, check in was efficient and was given my upgrade to a one bedroom suite even if it is for 1 night's stay. As I arrived around Happy Hours, went to the Executive Lounge for a light meal and was impressed that the spread looked sumptuous but unfortunately is too oriental for an international hotel. Quality of food is also below what I expected as it tend to have too much salt, nonetheless the service is excellent and attentive.||The room as I said is a suite which is spacious but the air conditioning is hard to manage, overall the room is to my liking. Next, I visited the swimming pool which is of decent size for lap swim with warm enough temperature, kudos also to the attentive service. ||What failed in my view in this hotel are 2 aspects:|1. The internet is horrible and I got disconnected many times from my VPN, speed is also horribly slow. For a business traveller, being able to work is critical and in this aspect it failed.|2. Breakfast is a nightmare as it is relatively crowded and when you "checked" in for breakfast, no one will bring you to a table and you are very much on your own. What made it worse is that even before I finished my food, it was cleared away when I went to get some fruits and quickly someone is already at my table.||If the overall service improve, I will consider...

Hangzhou is my birth place where I spent 12 years of happy childhood. After being away for over 40 years, I came back to Hangzhou in the middle of city-wide lockdown in Shanghai and now in Beijing. I chose riverside La Maridien, a beautiful hotel next to Qian Tang River. The executive suite on the 9th floor is one of the suites with best view. Conveniently located next to the bridge that connects the hotel to the “old city” of Hangzhou and nearby best tourist attractions of West Lake. Details can be found in everyday and everything. 张金敏 who has been my housekeeper for the week took good care of cleaning and refreshing the room and amenities. Wade, the breakfast restaurant manager, welcomes me every morning with a pot of special hometown chrysanthemum. A desert drink of 银耳红枣莲子汤 appears every night on the dinner table. Well, it is hard to not indulge oneself in such a hometown warm dreamy place. I decided to extend my stay here for...

Good hotel, but communication is a major issue. ||Positives: |* Great location to the south part of the west lake. Subway is next door. |* Super clean rooms and facility.|* Comfortable beds. |* Great Breakfast with good selection. |* Executive Club is great with amazing food and awesome views. ||Negatives:|* Staff English is basic so any communication was super difficult. |* I was told that I was upgraded, but my room didn't seem to be any special vs. any other room. Also no welcome gift or acknowledge of status. |* My shower didn't work and explaining what was wrong was super difficult. Finally someone came and fix it, but took time instead of them just move me to a different room. ||Net, a good hotel, clean and in a good location, but not a 5 start hotel...