Kempinski Hotel Huizhou — Hotel in Huizhou

I have been to Kempinski Huizhou many times. There are some things I can tolerate and some that I can't.|The more I visit them the more I have hesitation.|First off, this hotel is dated. This hotel has done an excellent job cleaning and maintaining the facility, but things are old. Card key can sometimes not work or the lift system has a mind of its own and work separately. Internet connection might be there one second, gone in another. |Food can be ill prepared and buffet can be repetitive and boring. Chef at the buffet will offer their unapologetic attitude when they cook something when ordered. |I'm always in a hurry to leave the Chinese restaurant during lunch because they take their time to cook and deliver the dishes when I only have an hour. |Beware of the lounge Cafe because every single time I've been there, I come out with mosquito bites. |And expect other patrons smoking inside the hotel. |All the mentioned is pretty common in most hotels but This is suppose to be a 5...

I have been to Kempinski Huizhou many times. There are some things I can tolerate and some that I can't.|The more I visit them the more I have hesitation.|First off, this hotel is dated. This hotel has done an excellent job cleaning and maintaining the facility, but things are old. Card key can sometimes not work or the lift system has a mind of its own and work separately. Internet connection might be there one second, gone in another. |Food can be ill prepared and buffet can be repetitive and boring. Chef at the buffet will offer their unapologetic attitude when they cook something when ordered. |I'm always in a hurry to leave the Chinese restaurant during lunch because they take their time to cook and deliver the dishes when I only have an hour. |Beware of the lounge Cafe because every single time I've been there, I come out with mosquito bites. |And expect other patrons smoking inside the hotel. |All the mentioned is pretty common in most hotels but This is suppose to be a 5...

Booked 2 nights suite room at this 5 stars hotel, changed room twice, first was the main door is faulty (unable to close), 2nd changed was the door between the living area and bedroom was unable to open. The door was forced open by hotel staff. Me and my wife were trapped inside the room for more than 1/2 hours. Another issue is that we stayed at 26th floor, which suppose to be a Non-Smoking floor, but the lift area are full of cigarettes butts. As a well known hotel chain in the world, this shouldn't be happened.||Beside the maintenance issue, the hotel is well located near the city centre with shopping malls surrounding. Like other travellers wrote, the breakfast was great. The hotel staff at reception, restaurants are...