Hilton Garden Inn Sanya China — Hotel in Sanya City

We spent one night at the Hilton Garden Inn and can't recommend it highly enough. We thought the brand was a downmarket Hilton, but we found it much nicer than many Hiltons we've stayed in.||||The hotel is almost new, so everything is clean and modern. The rooms are light and bright with plenty of space, USB powerpoints everywhere, good aircon, sofa, work desk, great bed, decent wifi, nice bathroom with strong shower, and if you get a sea-facing room you get a nice balcony with views of the ocean and the Sanya skyline (ask for higher floors). There's a pool, laundry room and kids' playground on level 3, and a nice restaurant on the ground floor which serves a decent breakfast - mostly chinese as you'd expect, but big selection as well as cold meats, fruit and decent coffee.||||Being China the staff didn't speak fluent English, but enough to help with checkin and directions to the airport, so we didn't have any issues.||||The location was excellent - halfway between the main part of Sanya and the airport. It's a block from the beach (10 mins walk), opposite a huge new night food market, and in an area with heaps of shops, restaurants and a nice evening vibe. We found it better than staying over at Yaolong Bay which felt a bit isolated by comparison. ||||BEWARE though - as of October 2019, the hotel location maps on TripAdvisor, Googlemaps and Hilton's own website were wrong - search Oakwood Apartments Sanya on Tripadvisor - the Garden Inn is nextdoor.||||Transport tips - The No.24 local bus departs right outside the hotel and goes to the airport. It cost RM2 and took 20 minutes on Saturday morning. From the airport, it departs outside the big 5-storey shopping mall with various other public busses - exit the Arrivals and head uphill and to the right. Drop 2RM into the box when you get on. Otherwise if you use Didi (the Uber-equivalent in china) it cost around RM30. Taxis were everywhere as well. ||||All in all an excellent hotel and location, we'll...

We spent one night at the Hilton Garden Inn and can't recommend it highly enough. We thought the brand was a downmarket Hilton, but we found it much nicer than many Hiltons we've stayed in.||||The hotel is almost new, so everything is clean and modern. The rooms are light and bright with plenty of space, USB powerpoints everywhere, good aircon, sofa, work desk, great bed, decent wifi, nice bathroom with strong shower, and if you get a sea-facing room you get a nice balcony with views of the ocean and the Sanya skyline (ask for higher floors). There's a pool, laundry room and kids' playground on level 3, and a nice restaurant on the ground floor which serves a decent breakfast - mostly chinese as you'd expect, but big selection as well as cold meats, fruit and decent coffee.||||Being China the staff didn't speak fluent English, but enough to help with checkin and directions to the airport, so we didn't have any issues.||||The location was excellent - halfway between the main part of Sanya and the airport. It's a block from the beach (10 mins walk), opposite a huge new night food market, and in an area with heaps of shops, restaurants and a nice evening vibe. We found it better than staying over at Yaolong Bay which felt a bit isolated by comparison. ||||BEWARE though - as of October 2019, the hotel location maps on TripAdvisor, Googlemaps and Hilton's own website were wrong - search Oakwood Apartments Sanya on Tripadvisor - the Garden Inn is nextdoor.||||Transport tips - The No.24 local bus departs right outside the hotel and goes to the airport. It cost RM2 and took 20 minutes on Saturday morning. From the airport, it departs outside the big 5-storey shopping mall with various other public busses - exit the Arrivals and head uphill and to the right. Drop 2RM into the box when you get on. Otherwise if you use Didi (the Uber-equivalent in china) it cost around RM30. Taxis were everywhere as well. ||||All in all an excellent hotel and location, we'll...

Absolute rubbish of a hotel.

Got a King Room Balcony Seaview for my stay here.

Room aircon was pathetic. Took 4hrs of 16deg AC and max fan to bring the room down from 30deg to 28deg.

Called the frontdesk and they sent a technician. All the tech did was remove the intake filter. I have only a basic understanding of aircon and even I knew that would not work. At no point did the hotel offer a change of room. I was dead tired so I fell asleep anyway.

I had clearly indicated the number of pax staying, but the towels provided were insufficient. When I requested for more, it finally came after 20mins, and they rudely passed it to me like I owed them an apology.

Bathroom had no exhaust so it was a steaming room.

But the shower pressure was AMAZING.

Room card provided was terrible at being detected. You have to leave the card at the sensor for a good 2-3secs before it gets detected.

The breakfast was fine, staff were attentive.

Calls to the reception were mostly unanswered. But they were sufficient courteous when engaged.

Another room in the booking also has a faulty aircon.

Would NOT recommend...