Serenity Coast Resort Sanya — Hotel in Sanya City

Just to note that the 2 stars earned here are entirely for the room. We had a 2 bedroom suite and as a whole it was fine. Stuff broke several times but the repair people fixed them quite quickly. It doesn’t look quite like the photos but overall the room is fine.||The issues and problems come with the rest of the hotel which I can say is both pretty disgusting and also quite dangerous. I’ll start with the general feel of the hotel, it is kinda run down, tired and in desperate need of renovation. Please don’t believe the photos on here and on the website, the photographer deserves some sort of award for making it look the way they did.||The pool area posed one of the biggest issues here. It is a walk from the hotel, inside what they term the “aquatic paradise”, I think dystopia would have been a better description for it. You walk through a rusting area of forgotten and dirty spa areas to get to the pools. The adult pool is at the top and quite small. On our first visit we asked the lifeguard/attendant for towels (in Chinese) but he looked up, then just ignored us and carried on playing a game on his phone. We had the same response from him when we asked about the little paddle boats as well. We got our own towels from where the laundry had been dumped in the old games area (it’s now just a junk storage shelter). The worst initial experience was from the toilets and showers at the pool. The stink coming out of them was horrific. Going inside you can see why. The 2 cubicles have doors slightly ajar but have been metal wired shut, what is inside is truly awful. They have both been left with excrement everywhere and flies crawling all over them. As a side note I checked 4 days later and it was still just the same so it could have been like this for weeks. Does the hotel not realise that leaving rotting human waste in a hot, open environment and next to a swimming pool is a serious hazard to health?!? The shower were really dirty as well with old underwear on the floor. The children’s pool seems kind of abandoned with festering, dirty looking water standing in the sand area. There is no lifeguard on duty at the children’s pool at all and I can’t really say there is one at the adult pool either as they are only at the booth 50% of the time and always just staring into their phones. As guests leave and leave their rubbish and towels behind they are left for many hours as no staff can be bothered to tidy up, therefore ants everywhere. The 20ft drop from the adult to children’s pool also seems unsafe when the paddle boats could easily go straight over. If you use the pool with kids keep a close eye on them at all times.||People are smoking everywhere in the hotel, including in the elevator. 4 times my 5 and 7 year old daughters had to squash up next to someone smoking in their faces while riding the lift. There is a sign that says no smoking but it is ignored. Hotel staff where in the lift while people were smoking twice that we saw and they didn’t say anything to them. When I complained about this to the front desk they smiled and laughed.||We felt pleased we didn’t indulge in the buffet restaurant, but we did walk passed it every day. With the general cleaning and hygiene levels around the hotel it seems best. My take on it from walking through is that it reminds me of visiting Bulgaria in the 1980s. There was food there, perhaps that’s the nicest things I could say.||The beach nearby is dirty with a fair amount of rubbish, dirty scum in the water and cigarette butts everywhere. Not the hotels fault, but just be aware. The hotel also has no loungers or umbrellas an they all belong to other resorts, so you’ll need to take towels and sit under a tree.||There were many other little problems with the hotel but these are just a few. We complained to the front desk and decided we would leave the hotel early and move to somewhere better. They initially said that no one speaks English but eventually the manager came out and she spoke English fine. She basically told me that we could not check out early and that Chinese hotels are different. They seemed unconcerned about health and safety or hygiene and seemed to find some of it funny. We have been coming to Sanya a couple of times a year for 10 years now, we have not encountered a hotel like this before. After a lot of arguing and calls to trip.com they finally decided to let us check out early on Friday and refund the unused nights.||I can not recommend this hotel to anyone unless you just want a room to sleep in and then leave the next day. We saw terrible things in just a handful of areas of the hotel, I can’t imagine how bad it is in areas that guests can’t see. Take extreme care at the pool area if you do stay here, it is a health and safety hazard. You should chose the nearby Anatara, Intercontinental, Wingate or Marriott Dadonghai. They are only a few dollars more and much, much better (plus have the backup of an international chain if you have any issues). How this hotel has such a high review score on trip.com is confusing. Perhaps they are writing them themselves, I can’t think of another...

This has to be one of the worst hotels i have stayed at. The reviews on here must be talking about somewhere else as they don't describe what we found when we stayed last week Admittedly the last review was 2014 so maybe things have gone rapidly down hill.||||Where do i start, well perhaps the positives;||||The location is not too bad with a buggy ride to the beach with good restaurants and the staff where fairly helpful and polite. They don't speak much English though but that's not so much a criticism as it's not aimed at tourists and its more a failing of us to speak Chinese.||||||Now the negatives; ||||We got there late after our flight was delayed so it was about one in the morning and a very hot night. The first thing we noticed was that the whole hotel is pretty well open plan so there is no air conditioning in the lobby or hallways, stairs etc. So we were looking forward to going to out room after spending ten minutes booking in with sweat dripping from our faces. Once at our room the door key would not work, this turned out to be a dead battery that had to be fixed the next day. After another twenty minutes of sweating we finally got into our room but then discovered that the power was off and the air conditioning had not been turned on. After another two hours with engineers trying to fix it and being offered other rooms that were still not cooled we finally had to admit defeat and try to get to sleep with what we had. The master room was ok but bedroom two was not working, so my wife and daughter slept in the master room whilst i tried to sleep in the third room on a mattress on the floor that has been provided, by then it was about five in the morning.||||The next day things didn't get any better, in the light of day it was apparent that the whole room was very tired and unclean. The windows and glass were smeary and dirty, the wooden furniture was scratched and old looking, the walls were peeling and needed decoration, the curtains were dirty and falling down, the bathroom had mold and was damp, the drain was blocked, the bathroom door was broken and would not close but just scratched across the floor, the kitchen had no utensils or plates or pots and pans etc, just empty cupboards, the whole room had a musty smell and the air conditioner was still not working properly.||||They did finally get this fixed and after lunch we went to the swimming pool, this was also old and tired with flaking varnish on the woodwork and broken and falling off tiles on the pool itself. After a swim i walked back to my chair and stood on a nail that was sticking up. I called the pool attendant over and he just bent it over and bashed it flat with a wooden pole!||||Another point worth mentioning was the lift that was quite frankly appalling with scratched and broken walls, a floor that had completely come away from the bottom and was hanging off dangerously, it looked more like a lift in a block of flats in a really bad area of England, just needed that smell of urine to finish it off!|| ||On the third day we went to the beach and had a pleasant time using the facilities of the Intercontinental which incidentally is a far better hotel on the beach with more facilities, modern looks and clean, all for only a little more money. ||||After an evening meal we came back to the Serenity at about ten to find absolute chaos with no power in the hotel, people shouting, fighting breaking out and lights plunging us into darkness.||||This was the last straw and we demanded a refund for the extra four nights we had planned to stay and booked ourselves into the Intercontinental for the remainder of the trip. I also tried to get them to refund the first night as we didn't really get to use it until the morning and we still couldn't use all the rooms but they refused saying they should actually be charging us for half a day for the third day as we used it until ten Oclock!||||In summary a terrible hotel that needs a massive renovation. The staff were polite and friendly but it obviously has a serious lack of good management and investment.||||Avoid...

Всем добрый день! Хочу поделиться впечатлениями от первого отдыха в Китае. Слов будет много, кому интересно читайте до конца.||Отдыхали в Китае первый раз. Отель выбирали по отзывам и совету менеджера тур агенства. Вылетали из Казани в 12:00 дня по местному времени, прилетели в аэропорт Феникс в 2:00 ночи по времени города Санья (разница +5 часов). Летели на самолете Airbus 330. Перелет длился примерно 9 часов, кормили горячим один раз, были макароны с сосиской, а так же два раза разносили напитки и один раз был ланч в виде гамбургера. В отель привезли нас почти в 5 утра, до завтрака было время отдохнуть с дороги, разместиться в номере. Персонал отеля говорит только на китайском, поэтому приходилось объясняться на "пальцах", но трудностей нам это не доставляло, потому как был русскоговорящий менеджер от Тез Тур. Зовут по русски Лёва, сам он китаец. Номер у нас был в шестом корпусе на 15 этаже, откуда открывался божественный вид на море и на бухту Санья Бэй, в которой и расположен отель. На завтрак пошли к 7 часам (затрак с 7 до 10 часов), было уже много китайцев, разнообразие блюд большое, есть и привычные для нас, например яичница, йогурт двух видов, тосты, рис и т.д. Но есть и их традиционная еда. Из фруктов был всегда нарезанный арбуз, и по дням менялись дыня и груша. Арбуз оооочень вкусный, а вот остальные фрукты не очень, нам сказали что сейчас не сезон. Кстати, дуриан не пробовали именно по этой же причине.||||Номер у нас состоял из двух комнат и большой гостиной с кухней с видом на море и бухту. Один туалет с душевой, а также в одной из комнат была собственная ванна и раковина. Уборку в номере и смену полотенец делали ежедневно, а вот постельное белье ни разу не меняли. В номере был телевизор, но русских каналов не было (хотя был заявлен один канал), но мы его все равно не смотрели, потому что в номер ходили практически только чтоб переночевать и помыться в душе. За дополнительную плату можно воспользоваться стиральной машиной, а так же взять в аренду посуду и готовить самому. WiFi работал с перебоями, пришлось дважды вызывать через менеджера Тез Тур техника, что бы починил. Но скорости хватало чтоб посмотреть видео и сделать видео звонок. КСТАТИ, в Китае не работают вк, youtube, whatsapp, поэтому скачивайте заранее на родине различные VPN, и желательно минимум 4 разных, потому что они перестают работать неожиданно. Ни каких насекомых в номере не было, балкон у нас был открыт всегда, а вечером еще и приятная прохлада дула. ||||От отеля до пляжа пешком идти 15 минут, по расстоянию метров 400. Но ходит бесплатный шатл с 7:30 до 19:00. Правда обратно на него попасть сложновато, мы ходили пешком. Пляж чистый, песочный. Заход в воду не слишком резкий, немного есть небольшие камни. Побывав в других бухтах, мы сделали вывод что наш пляж самый лучший. Во первых не так много народу, во вторых нет ревущих гидроскутеров, лодок, как на других пляжах. Все время ходят тетки, которые предлагают свежие фрукты по сносной цене, фрукты свежие и очень вкусные. Не далеко от пляжа есть супермаркеты и ресторан. Мы же наткнулись на небольшое кафе с китайской едой, и почти весь отдых обедали у них. Цены доступные, супы от 150 рублей, рис и макароны от 200. ||||Так как отель расположен в тихом месте, до города приходится ездить. Добраться можно двумя способами. От самого отеля ходит автобус бесплатный, который довозит до ТЦ Зима и ТЦ Лето, что в бухте Дадунхай. А так же можно добраться на городском автобусе №26, проезд стоит 20 рублей, до остановки 300 метров. Бухта Дадунхай это туристический район, в котором очень много русских. Вдоль пляжа расположено множество всевозможных кафешек и небольших магазинов с русскоговорящими китайцами. Так же не подалеку расположен самый популярный среди туристов ТЦ Ананас. В нем можно и покушать, и продуктов закупить и вещи приобрести.||||Чтоб увидеть полноценную жизнь в Китае, надо ехать в центральную часть города. Добраться туда можно из бухты Дадунхай на общественном транспорте. Обязательно установите приложение Maps.me и загрузите карту острова. На ней туристы оставляют свои отзывы об различных заведениях, и автобусных маршрутах. Обязательно посетите рынок еды, там разнообразие морепродуктов, и просто традиционной китайской еды. Вечером просто необходимо посмотреть дома Деревья, и остров Феникс. Остальное по желанию. ||||Из множества экскурсий которые предлагают, выбрали две: Романтик Парк, и Парк Янода. Сам Романтик Парк не впечатлил, чистое выманивание денег у туристов, а вот театрализованное 7D шоу оставило незабываемое впечатление. Оно рассказывает легенду о острове. Шоу заставляет полностью погрузиться в представление, и с замиранием младенца досмотреть его до конца. В Яноде Парк расположен подвесной стеклянный мост, а так же тропические джунгли с чистейшим горным воздухом. ||||Так же есть экскурсии на остров обезьян, сафари парк, памятник богини Гуаньинь, и многое другое. Но тратить время на их посещение нам было жалко, да и стоят экскурсии не дешево, от 3000 рублей на человека.||||Общее впечатление от посещения Китая и острова Хайнань в целом, великолепные, зимой климат мягкий. Влажность тоже в норме. Сезон дождей в июне-июле, а потом начинается жара до плюс 40 и выше со 100% влажностью. Так что оптимальное время года для отдыха это зима. К тому же море круглый год одной...