上海科雅国际大酒店 — Hotel in Shanghai

We stayed at the hotel as part of a large group booking with Exoticca. For the first two of a total four nights of our stay the hotel bar was closed despite a number of our group wanting to use it. On the first night, we wanted to meet with friends in the bar and therefore took a cheap glass from the room down to the (closed) bar. After departing we were charged £4 for the glass that we had taken from the room to the bar on the first night. Had the hotel opened the bar, we wouldn’t have needed to do this and they would have made more money from the drinks we would have bought. We find it astonishing that the hotel made us pay for a glass that was still in the hotel and had simply been moved due to their failure to open the bar. In addition, if the hotel had such an issue with this, they should have alerted us that they had a problem with this after the first clean of the room and not after we departed. We have stayed in hotels all around the world and have never known anything like this. This is not the treatment of guests that anyone would expect from a hotel that purports to have a high rating. It made us leave Shanghai and China with a...

Heard horrible story about this hotel as a Chinese government designated quarantine place. The staffer were rude and hostile. What they did was even beyond anyone's wildest nightmare. According to the news, they sent a student returning from Italy to hospital due to his covid related symptoms. However after the student recovered and returned to claim the luggage that was left, the hotel blatantly claimed that all his personal items had been "incinerated" for disinfection. So the poor guys lost his money, his passport, his EU residential permit and, the most important thing for an art student, the ipad with his over one hundred paintings. We have seen people working under such unprecedented situation. They are true heroes. But we also have witnessed how some people could break the bottom line to abuse any trivial power they were granted. For me, I have not been to this hotel, but I will advise to avoid this one...

Now the Koyal International, it's a nice hotel, but way too far from the city centre, we had a 15 minute walk to the metro, and a 45 minute journey there after into the city, we were the last stop at the end of the line, so you knew where to get off. There's no where in the lobby to sit and have a chat, no room service and everything in the hotel closed early, as we found out when one of our party was taken ill !! The staff at breakfast were not helpful, and many times we had to ask for things to be replenished! Breakfast wasn't great, the lady cooking eggs was a joy-- not! You could point to a card to show how you wanted your eggs cooked, but they all ended up the same, and the omelette, well what can I say, just like fried egg!! I'm sure we could have stayed a little closer to the city, but guess we were put here because it was the...