DoubleTree by Hilton Hotel Shanghai - Pudong — Hotel in Shanghai

I recently stayed at the DoubleTree by Hilton Hotel and had an incredibly disappointing experience. I checked in past midnight after a delayed flight, along with two of my employees. While my room was satisfactory, my employees had to change rooms immediately due to a broken shower. This was highly inconvenient, especially so late at night, as they had to carry their luggage back to the front desk and then relocate to a different floor.

The following morning, I woke up to discover a significant water leak in my room, presumably from the air conditioner. All of my suits, which were hanging in the wardrobe, were soaking wet. This forced me to attend an important meeting in casual clothes without a jacket. The carpet in the room was also flooded, and I had to use a towel to try to contain the water. When I reported the issue to the staff, the response was shockingly indifferent, with a staff member saying, "I'll check when I'm free." This lack of urgency and concern was completely unacceptable.

Later that day, when I returned to the hotel around 6:45 PM, I decided to check out early due to the poor experience. I inquired at the front desk if I could check out without being charged for an extra day or if there was an option to pay for day use. The front desk assistant's response was incredibly rude and dismissive. Despite being a Gold Hilton Honors member, I was treated with a complete lack of respect, as if I were begging for something I didn't deserve. This was both humiliating and deeply upsetting.

To make matters worse, the steam room was completely out of service, and the sauna was not working properly. These amenities were part of the reason I chose to stay at this hotel, and their lack of functionality further added to my dissatisfaction.

I have stayed at Hilton hotels many times and have never felt the need to make a complaint, but this stay left me mentally stressed and extremely uncomfortable, especially in front of my own staff. The way I was treated was not only unprofessional but also completely at odds with the level of service I expect from the Hilton brand.

Overall, this experience has severely impacted my perception of the DoubleTree by Hilton, and I would not recommend this hotel to others...

major attractions such as the Bund, Nanjing Road shopping district, and Yu Garden, making it an ideal base for both business and leisure travelers. The proximity to public transportation, including the metro, makes exploring the city incredibly convenient.Accommodations:The rooms are spacious, well-appointed, and offer stunning views of the Shanghai skyline. The decor is contemporary with a touch of local flair, creating a comfortable and inviting ambiance. The bed was exceptionally comfortable, and the room was equipped with modern amenities including a flat-screen TV, high-speed internet, and a well-stocked minibar. The housekeeping staff did a fantastic job of maintaining cleanliness and ensuring a pleasant environment.Dining:The hotel boasts several dining options, catering to a variety of tastes. The on-site restaurant, which serves a mix of Western and Chinese cuisine, provided delicious meals throughout my stay. The breakfast buffet was particularly impressive, offering a wide range of options from fresh fruits and pastries to traditional Chinese dishes. Additionally, the lobby bar is a great spot to unwind with a drink after a long day of sightseeing or meetings.Amenities:DoubleTree by Hilton Shanghai offers a plethora of amenities designed to enhance the guest experience. The fitness center is well-equipped with modern machines and free weights, perfect for maintaining a workout routine while traveling. The indoor pool is another highlight, providing a relaxing environment to swim and relax. For those in town for business, the business center and meeting rooms are top-notch, offering all the necessary facilities for a productive stay.Service:The standout feature of this hotel is the exceptional service. From the warm chocolate chip cookie at check-in to the attentive staff throughout the stay, the level of hospitality is outstanding. The concierge was particularly helpful, offering insightful recommendations and assisting with travel arrangements. Every staff member I encountered was courteous, professional, and eager to ensure my stay...

The room was comfortable, with a nice view of the city. The bed was soft and plush, and I had a great night's sleep. The bathroom was clean and well-stocked with toiletries. I was impressed with the room and felt right at home.The staff was friendly and helpful, making me feel welcome from the moment I arrived. They were quick to answer any questions I had and were always willing to go the extra mile to ensure my stay was enjoyable. I appreciated their professionalism and willingness to assist me with anything I needed. The hotel amenities were top-notch, with a fitness center, and spa available for guests to use. I took advantage of the fitness center and was impressed with the variety of equipment available. I...