Hyatt Regency Shanghai Songjiang — Hotel in Shanghai

Great spot on the river. Room came with tickets to Smurf paradise and free upgrade to executive club access which were both enjoyed! The breakfast is the best we’ve had in China, more variety of fruit, fruit juice, pastries, bread etc and pastries were freshly cooked. Very vast selection, all good quality. Hotel has really nice rooms, new and clean decor, good facilities like indoor/outdoor pool. The service was also better than most other similar hotels I’ve stayed at. 2 things to note ; 1) our room was uncomfortably hot and we couldn’t sleep well, I’m not sure what the issue was but the service was very good. They came up with different solutions and brought us an AC unit in the end. They were very helpful, it’s just a shame it was still too hot. 2) the pool has a weird policy where no spectators are allowed, which I’ve never come across in a hotel before, and I didn’t really understand the rationale. In the 5 minutes I was in there I saw 3 other women sent away who were equally bemused. 1 was accompanying her daughter, who then couldn’t swim as mum wasn’t allowed to stay and watch, poor girl! I just wanted to watch and take videos of my 2 year old playing with her Dad. It was a little disappointing. Anyway, great hotel-...

I’m an American Globalist with Hyatt. I travel a lot - over half the year I live at hotels.

This was the worst hyatt regency I have personally experienced. The room was hot and the air conditioning did not allow it to go above 23°. I did not encounter any hospitality. There was no welcome gift. I was only upgraded to a deluxe room although on the website Regency suites were available for purchase. The room smelled like cigarettes - it was a typical old, stale cigarette smell. The toilet was frequently clogged up. The curtains were not blackout.

The breakfast - I couldn’t find anything there I would eat other than a piece of toast and a boiled egg. There was a lot of fried food at breakfast.

Overall, I personally did not enjoy my stay and I would...

The hotel's 3 PM check-in time is highly unreasonable.

We arrived around 1 PM with our children and lots of luggage, only to be told our room was still being cleaned and we couldn't check in. They kept us waiting continuously. By 3 o'clock, it still wasn't ready, yet they asked us to keep waiting with our children in the 33-degree Celsius heat.

After finally entering the room, we then saw a notice on the table stating that the glass curtain wall would undergo maintenance in the coming days, requiring guests to keep balcony windows and room curtains closed......

What a...