MOXY HOTEL SHANGHAI HONGQIAO NATIONAL EXHIBITION AND CONVENTION CENTER — Hotel in Shanghai

I had a last minute plan to stay near NECC for one night and had wanted to try Moxy brand for a while as it is not available in many countries I visited. I read “mixed reviews” prior to booking and decided to try anyway for the sake of experience, and I found out many of those reviews were not fairly assessed.||The brand has its own unique characters, and we should expect them to be different from other typical Marriott brands. I found Moxy brand characters to be interesting and unique.||Location and price generally go together, this location prices itself very low on October 16, 2023 (300 RMB/night), I can say with confidence that Moxy quality here is much more superior than its price, both on amenities and services.||I saw some prior complaints about lack of upgrades and poor breakfast, as a Titanium, they upgraded me to a large King room which to me was a very clean, nice and comfortable room. The hotel is still quite new, I found the decoration and furnitures very practical and well set up. The bed was very comfortable and I had a good sleep. I was very happy with the room and hotel conditions.||Breakfast was more Chinese tailored with very limited western choices, but the brand is intended to be more locally targeted so it should not come as a surprise. I was happy with the breakfast spread because I like Chinese food.||Welcome amenities were surprisingly too generous. You can choose either 500 points or $10 USD (72 RMB) food&drink credit, in addition, they give 2 welcome drinks. I chose the F&B credit because I wanted to try their food (beyond breakfast) to experience their food quality and I was so happy with that choice because the beef rice set was so delicious (78 RMB, I paid 5 RMB difference). For such a low room rate, such welcome amenity pretty much means a complimentary (and complete) meal set was part of the roll rate. If I return to the property, I will order the exact same meal set because it tastes really good.||While staffs may not speak good English but that was to be expected and to me they were very courteous and trying to service. I was very happy with the front desk/bar staff, they were all so nice and friendly to me. I used google translate to help out and it worked fine.||They also generously allowed me to upgrade the 2 welcome drinks by paying the difference. That was so nice of them to let me do that. I don’t think they had to, but they allowed it after I politely asked.||I also saw some other complaints about poor location and road conditions, on their defense, don’t you know where the hotel is located before booking so it should not be a surprise that it’s not perfectly conveniently located near subway or a shopping mall, right? I also arrived from Hongqiao area in a car without any road condition issue. The hotel is only 2 km away from the nearest subway station.||I will definitely return to this Moxy if I have any future plans to stay in the same area. Note that the stay and points were posted the very next day after check out.||It’s my first ever Moxy stay and it really becomes my new favorite marriott affiliated brand.||I really appreciate the staff and...

||I arrived at the Moxy Shanghai after a 30-hour international journey, completely exhausted. What I encountered was unacceptable.||Zero English spoken at check-in. Not even basic communication was possible. I was met with blank stares and confusion at every turn.||My room felt like a sauna. The air conditioning was broken. At 4am someone finally came, looked around helplessly, and left without fixing anything.||The next day, a maintenance worker claimed the room was 11°C. That’s simply a lie. It was hot, stuffy, and impossible to sleep in.||TV had no English channels. Despite advertising international service, there were zero English-language options.||Breakfast was inedible. Poor quality, limited options, and not geared for international guests.||Overall management is disorganized and dismissive. Staff are not trained to handle foreign travelers or even basic guest comfort.||If you’re looking for rest, don’t come here. If you’re expecting any level of international hospitality, this hotel will frustrate and disappoint you. This property is not suitable for foreigners and absolutely not worth your...

Overall, all good, stayed there couple of times, and used their facilities, however, they now started to charge extra for using their swimming pool, which is odd: this is and must be a new thing. The rest was fine, they recognised Marriott Bonvoy Titanium Elite Status and honored the welcome drinks, 20 percent off in their restaurant, and complimentary breakfast. Room itself all good, when I asked to getting bed sheets replaced, due to my spouse not 100 percent done with her period and bit of blood stains, they still called and specifically asked for the reason. I don't think I need to explain specifically why there are stains, or the reason for wanting it...