Novotel Shanghai Chuansha — Hotel in Shanghai

Summarize in short : they should keep this place only for Chinese speaker, not recommend for traveller with other languages.Base from my true experiences, I booked here the night before traveling to Shanghai. Once I check out from hotel in Guangzhou, front desk lady help me called reception at Shanghai Novotel Hotel Chuansha to ask if they can pick me and my partner at Pudong Airport as they advertised for a complimentary shuttle bus.The lady at Novotel cannot speak English so I passed to the front desk lady in Guangzhou and got to know that I have to book a shuttle bus a day ahead. I accepted this because I read info, just have hope if they could help customer with this, anyway I flew to Shanghai and went hotel by myself.On the way to Shanghai, I still have hope that receptionist at NOVOTEL will be able to speak English. When I arrived there, I met 3 receptionists and NONE OF THEM CAN SPEAK ENGLISH. We had a tough time to communicate. I have my own language and English, also broken Chinese but we still not understand each other. I had to call a friend of mine in Taiwan to speak Chinese to them.Again, I wanted to book a shuttle bus to Disney land for the next day and they ask me to have a Wechat app to see a detail and communicate. Since I do not have China mainland mobile number so I cannot make a Wechat work on my phone. My * friend still help me out with this.At that time, another lady came, seem like she work for shuttle bus thing. I do understand that Chinese tone of voice always loud but I cannot see mercy on her face. She consisted that we still need a Wechat. One lady there said, I have to take a taxi without Wechat even though the hotel provided us a free shuttle bus to Disneyland. At this point I a little upset as there is no choice that they can call or set me a time for my travel, _ucking asked me to take a taxi. I do not mind to pay for taxi but we have never been here so we worry about other unexpected factor could happen.Further more, I went there on my girlfriend birthday to celebrate her birthday. I decided to take it here a last minute and I asked if they could have a card written Happy Birthday to her. Only I know is "NO CARD, NO CARD!!!! bad service mind ever, disappointed and felt give up with NovotelYes, I picked NOVOTEL because I really hope they provided international services. I was a member of ACCOR PLUS and experienced such good services but since I experienced here, I am a failure.I actually have 2 more nights in Shanghai after 2nights here. I was thinking to move out all the time because me and my partner felt suffocate with a service. I do not talk to them anymore as it is useless T___TI even tried with my broken Chinese but I cannot feel that they put an effort to serve their guesses. No bellboy, air-conditioning at public area is pretty warm.To be honest, the place is good, bed is comfy and we tired from playing things in Disney land park so I extended to book for one more night then I do not need to rush for checking out. I went reception floor, this time a girl with glasses, seem kind and she is fluent in English help me check in for my last night here :)Whole time staying here I kept my mouse shut because don't want to feel unpleasant anymore and I feel like the robot that delivery food downstairs is working better than human lol.Eventually, I did tried until I can log into Wechat to found that the text were written in Chinese only. I still can travel with a hotel shuttle bus even I do not read thing on Wechat (我看不懂) 😔 I definitely won't be back here even things are good.Hotel is providing everything we needed which is good but they should hire people who able to speak English or people who able to use translate on google and else to communicate as they open for the whole world guess. Not only Chinese on earth but also another language exists. Last thing, key of hospitality is...

Title: Comfortable Stay with Room for ImprovementDuring our recent one-night stay at the Novotel Shanghai Pudong Chuansha, my wife, our 7-year-old daughter, and I experienced both positive aspects and areas that could benefit from enhancement.Buffet Options:The breakfast buffet offered a satisfactory selection of dishes, including both local and international cuisines. While the variety was adequate, we felt that the quality and freshness of some items could be improved. Our daughter enjoyed the pastry section, though it lacked some of the diversity we’ve encountered in other hotels.Amenities:The hotel provides standard amenities suitable for families. Our room was clean and comfortable, featuring modern furnishings.Service:The front desk staff were courteous and efficient during check-in and check-out.Location:The hotel’s proximity to Shanghai Disneyland is a significant advantage for families planning to visit the park. However, we found that transportation options to other parts of the city were somewhat limited, making it less convenient for broader sightseeing.Overall Experience:Our stay at the Novotel Shanghai Pudong Chuansha was comfortable, and the hotel adequately met our basic needs. However, there is room for improvement in areas such as amenity availability and service responsiveness. With some enhancements, the hotel has the potential to offer a more satisfying experience...

Hotel is located pretty near to Pudong Airport, making way to the airport fast and convenient.Rooms are clean and spacious. Breakfast is really good. Save space for the tasty pastries and cakes.Front desk service is great, nice and helpful. They assisted me order take-out pizza online and delivered to hotel after a long day at the Disneyland Park. The hotel arranged a birthday cake for us prior to our arrival and at very reasonable price (cake was baked inhouse).If you take the effort and time to communicate with staff, you will achieve the assistance you require from the hotel team. Downloading a “Translation App” and “We-Chat” is highly recommended if you cannot communicate in Mandarin.Please book your Disneyland drop-off and pickup shuttle 24 hour prior and register yourself with the “We-Chat” group (There is a QR code at the front desk). The hotel’s private guide on the bus ensured my family got through the park gate and registered at the park guest services.Tip! if you need to communicate with the hotel staff prior to arriving, I found “We-Chat” to be the most convenient way (Novotel Shanghai Pudong Chuansha Mobile WeChat...