Ramada Shanghai East — Hotel in Shanghai

This hotel is the nicest hotel I stayed in on my recent trip to Asia. The rooms are lovely and clean and there's a nice feel to the hotel. ||||Arriving to Pudong and trying to get to the hotel was a bit difficult. We had tried contacting the hotel to get on the free shuttle bus about a week before we went but we had no luck getting through to someone who could speak English and my email was ignored. We went to the Taxi rank and Taxi refused to take us to the hotel. I had printed the name and address out in English and Chinese in advance so they knew exactly where I wanted to go. As they refused to take me I was directed to a shuttle bus. They charged 230RMB to take us to the hotel. ||||We checked in no problem. I was travelling with my mom and we had a large room with the two large beds. There was a TV with English movies on it. The Bathroom was lovely one we'd pulled the blind down. Toiletries were replenished daily and we got slippers. 2 bottles of water were provided daily.||||We were a bit shocked at the lack of English and didn't no where to go. We had heard bad reviews about the hotel food so we just bought an icecream and drink in the shop and had no dinner. ||||The next morning we had breakfast - there was lots of options available but mostly Chinese cuisine. The general manager was able to give us directions to the Metro station. And we booked the Disney shuttle and the bus to the airport. ||||Getting to the Metro station is quite easy and takes about 20 minutes to walk. You come out of the hotel and turn left, at the traffic lights cross the road to the right and cross again to the left (effectively you're going straight when you come turn left out of the hotel but this is a straight forward way). Keep walking striaght,. When you see the big silver Mickey Mouse head across the road turn right and the station is there. There's no English speaking at the station or English Map. I had taken a picture of the day pass and showed it to the girl at the ticket desk. I had also worked out online how to get to where I wanted to. ||||The shuttle bus to Disney was really handy. It left at 8am and took us on a 15 minute drive to Disney. Once we got there we had a bit of a walk as the park has blocked the route as it was so busy. It took us about an hour to get into the park from the time we left the bus as the walk and security lines were so long. The park is so busy I would think you'd need 3 days to cover the entire park. The bus collects you at 9pm. We left at the start of the fireworks at 8:30 to ensure we got back in time. If you don't have WECHAT it can be tricky t find the bus as you don't know which space it's parked in. The driver texts you on WE CHAT the space he's parked in. We had taken a picture of the bus and registration plate that morning and ran around the hundred or so buses looking for the right one. When we got on we didn't have the text to show the driver so I showed him my hotel key. ||We took the hotel shuttle back to the airport and they left us at departures at our terminal. I had read in advance that you're not allowed bring food or drink into the park however, this isn't the case. It's 10RMB for a water and 20RMB for a fizzy drink at the park. It's only 5 RMB in the hotel shop for a fizzy drink so stock up before you go!||||Overall I recommend this hotel but would recommend having the key things you need wrote out in...

This hotel is the nicest hotel I stayed in on my recent trip to Asia. The rooms are lovely and clean and there's a nice feel to the hotel. ||||Arriving to Pudong and trying to get to the hotel was a bit difficult. We had tried contacting the hotel to get on the free shuttle bus about a week before we went but we had no luck getting through to someone who could speak English and my email was ignored. We went to the Taxi rank and Taxi refused to take us to the hotel. I had printed the name and address out in English and Chinese in advance so they knew exactly where I wanted to go. As they refused to take me I was directed to a shuttle bus. They charged 230RMB to take us to the hotel. ||||We checked in no problem. I was travelling with my mom and we had a large room with the two large beds. There was a TV with English movies on it. The Bathroom was lovely one we'd pulled the blind down. Toiletries were replenished daily and we got slippers. 2 bottles of water were provided daily.||||We were a bit shocked at the lack of English and didn't no where to go. We had heard bad reviews about the hotel food so we just bought an icecream and drink in the shop and had no dinner. ||||The next morning we had breakfast - there was lots of options available but mostly Chinese cuisine. The general manager was able to give us directions to the Metro station. And we booked the Disney shuttle and the bus to the airport. ||||Getting to the Metro station is quite easy and takes about 20 minutes to walk. You come out of the hotel and turn left, at the traffic lights cross the road to the right and cross again to the left (effectively you're going straight when you come turn left out of the hotel but this is a straight forward way). Keep walking striaght,. When you see the big silver Mickey Mouse head across the road turn right and the station is there. There's no English speaking at the station or English Map. I had taken a picture of the day pass and showed it to the girl at the ticket desk. I had also worked out online how to get to where I wanted to. ||||The shuttle bus to Disney was really handy. It left at 8am and took us on a 15 minute drive to Disney. Once we got there we had a bit of a walk as the park has blocked the route as it was so busy. It took us about an hour to get into the park from the time we left the bus as the walk and security lines were so long. The park is so busy I would think you'd need 3 days to cover the entire park. The bus collects you at 9pm. We left at the start of the fireworks at 8:30 to ensure we got back in time. If you don't have WECHAT it can be tricky t find the bus as you don't know which space it's parked in. The driver texts you on WE CHAT the space he's parked in. We had taken a picture of the bus and registration plate that morning and ran around the hundred or so buses looking for the right one. When we got on we didn't have the text to show the driver so I showed him my hotel key. ||We took the hotel shuttle back to the airport and they left us at departures at our terminal. I had read in advance that you're not allowed bring food or drink into the park however, this isn't the case. It's 10RMB for a water and 20RMB for a fizzy drink at the park. It's only 5 RMB in the hotel shop for a fizzy drink so stock up before you go!||||Overall I recommend this hotel but would recommend having the key things you need wrote out in...

STAFF ARE NOT HELPFUL AND LACK OF COMMUNICATION!! was 5°c and rainy day. The water was not hot in the shower room, it was freezing but no choice I had to get a quick shower and the room heater was not function, the air was vold even I turned on the heater. Called to front desk for few times. At first they were telling me that the technician and duty manager is trying to fix it up when I was about to sleep, the duty manager(李伟康) called in to inform me that they are changing the new room for me. After I waited almost an hour ( I called to front desk in between to get the update when is the new room key will sending to me), I called to the front desk again, and the lady (宋丽影) at the front desk telling me that the technician still fixing the problem but I told her that the duty manager was promise to change a new room for me. Apparently they sent the room key to the wrong room which is my colleague's room who next to my room also made the complaints about the same issue. There was 2 room called to front desk made same complaint and request change to new room but they only sent 1 new room key, and just left the other room (which is my room) without any update. The team is totally lack of communication and no teamwork at all. Never keep the guest update though the duty manager promised to change the new room for me!! The whole incident happened during middle of the night 1am - 3.30am. I was keep myself awake just to wait for the...