voco Shanghai Zhangjiang, an IHG Hotel — Hotel in Shanghai

While the room boasts superficial newness, its overpowering formaldehyde odor transforms what should be sanctuary into a chemical warfare zone. Sleeping here? More like slowly poisoning oneself.

The paper-thin walls make a library seem rowdy. First morning ruined by cleaning staff's 7 AM sharp symphony of slamming doors and clattering carts. Second morning's rude awakening courtesy of what sounded like a circus convention downstairs.

The front desk's communication skills rival a broken answering machine. Promised room change? More like empty corporate lip service. Two days of radio silence - truly Olympic-level avoidance.

Breakfast: A masterclass in carb-loading mediocrity. Protein options were nearly extinct - apparently scrambled eggs now qualify as luxury items.

Pre-arrival requests for quiet/high-floor rooms treated like optional decorations. Staff's "solution"? Passive-aggressive silence while hoarding available rooms like misers.

Final Verdict: A luxury hotel that forgot the "luxury" part. Charging five-star prices for one-star service and three-star amenities. The only thing elevated here is their audacity. Save your money and dignity - steer clear of this...

Here's my review of my weekend stay at the Zhangjiang voco Hotel: I was really happy with it. First off, I really love the design style of voco hotels. I think it's even better than that of Indigo hotels. The rooms are bright, colorful, and comfortable. Second, they upgraded my room. I've stayed in a lot of hotel suites, but this was the first time I've stayed in a duplex suite. Third, the breakfast was pretty good too. It was just as good as the breakfast at InterContinental hotels. On Saturday morning, they even had ice cream for breakfast. I especially loved that fresh orange juice machine. It's a bit of a shame that, probably to save money, the hotel doesn't have an executive lounge, a swimming pool, or an indoor...

On the evening of December 31, 2024, while having a drink at the lobby bar of Voco Shanghai Zhangjiang, I found a wallet. I immediately handed it over to the hotel lobby staff. However, I was shocked by the lack of professionalism shown afterward. After receiving the wallet, the front desk staff did not express any gratitude, nor did they ask for my contact details to inform me whether they were able to reach the owner and successfully return the wallet.

I cannot imagine that this is the kind of attitude that a high-end hotel would show to a guest who is trying to help by turning in lost property. This experience has left me extremely...