Le Meridien Shenyang, Heping — Hotel in Shenyang City

I know this hotel chain and stayed many times there in Shanghai. It is my first time however to stay here in Shenyang.

The hotel is under Chinese general management which I mention because I found many times to explain quality differences between Chinese and western managed hotels in China.

The hotel appears to be new, inside and in the rooms no traces of wear so far at least my room 2118 was in "like-new" condition.

The design is modern and furniture of high quality, just as you would expect it to be.

The flat TV comes with no CNN, this is for a Le Meridien hotel normally unacceptable and the hotel should think of offering more international channels, as many companies receive international visitors in Shenyang, these are then the hotel guests, and they expect international level of service and facilities.

What negatively impacted my stay already at checkin, is the poor spg-platinum recognition:

As a platinum member I would have been entitled to a room upgrade to one of the many suite types and not to a discovery room which was in value only a ridiculous 40 RMB upgrade... I asked for the suite type and my request was turned down, after some struggle to find an explanation, the lady finally said there are no suites available because fully booked. That was not entirely true because there were many types of online available on the spg-app, also my booking was standing for quite a while in advance, so there should not have been any surprise...

I would wish to see a more generous attitude towards platinum customers. Also, the guest service manager did never show up to show apreciation/respect and introduce him/herself, this is a long standard in many other spg hotels, at least, when under western management.

Most impressive was the guy at the entrance, a concierge who wears a hat, unfortunately I did not get his name, but he absolutely insisted on helping me carry my stuff although I did not require him to do so, he for sure has a more advanced service attitude than the staff at front desk and management.

As a westerner, I value small details and attention to small details is where good western hotel managers are having their strength in.

Therefore, at this moment, the hotel has not fully reached its potential and I hope to see improvements in the service attitude (refusing a better room is a matter of...

The hotel is nicely located in the city center. Room is reasonably maintained. Price is affordable. But the service is very poor. Recognition to Marriott loyalty program is far below average per mainland China standard.|My story was a sad one. In one night of my stay, I and my wife were about to sleep, the light in room magically broke and could not be shut down. I tried to call their service line which was very hard to get through in mid night. The service staff insisted to send people to my room to try to 'repair' without any consideration about privacy and wellbeing of customers. I had to accept it because I could not sleep while the light was on... The first young man came to my room didn't have any knowledge to fix it at all. It was so clear that 'fix' was simply not the purpose for him to step in my room at mid night. He walked around just to verify the problem I reported was indeed true. Then he sent the second man in, tried various times, and finally fixed it. After that, the service staff expressed a 'superficial' sorry without any sincere. For example, he asked if I needed to switch room. It was an ironic offer in a mid night after the light was fixed... I asked him to help make appointment with his manager tomorrow morning. He confirmed firmly. Tomorrow morning, I waited in room on time. I even tried to adjust my schedule for that. But there was no call at all. After my query, someone in the hotel called me and told me that the manager who I was supposed to make appointment with was on vacation! I asked if anyone along the management chain could just return me a call. The answer was there was nothing she could do about it. All the feeling I had (and mostly likely it is just the truth) was 'be it. we don't care'.|Besides the terrible service, there are several other ironic things in the hotel. For example, they offer only 1 piece of instant coffee to a room with 2 people; the sound proof of room door is simply close to 0, etc. |The management team of the hotel simply successfully turned a nicely located property into a terrible hotel...

The hotel is nicely located in the city center. Room is reasonably maintained. Price is affordable. But the service is very poor. Recognition to Marriott loyalty program is far below average per mainland China standard.|My story was a sad one. In one night of my stay, I and my wife were about to sleep, the light in room magically broke and could not be shut down. I tried to call their service line which was very hard to get through in mid night. The service staff insisted to send people to my room to try to 'repair' without any consideration about privacy and wellbeing of customers. I had to accept it because I could not sleep while the light was on... The first young man came to my room didn't have any knowledge to fix it at all. It was so clear that 'fix' was simply not the purpose for him to step in my room at mid night. He walked around just to verify the problem I reported was indeed true. Then he sent the second man in, tried various times, and finally fixed it. After that, the service staff expressed a 'superficial' sorry without any sincere. For example, he asked if I needed to switch room. It was an ironic offer in a mid night after the light was fixed... I asked him to help make appointment with his manager tomorrow morning. He confirmed firmly. Tomorrow morning, I waited in room on time. I even tried to adjust my schedule for that. But there was no call at all. After my query, someone in the hotel called me and told me that the manager who I was supposed to make appointment with was on vacation! I asked if anyone along the management chain could just return me a call. The answer was there was nothing she could do about it. All the feeling I had (and mostly likely it is just the truth) was 'be it. we don't care'.|Besides the terrible service, there are several other ironic things in the hotel. For example, they offer only 1 piece of instant coffee to a room with 2 people; the sound proof of room door is simply close to 0, etc. |The management team of the hotel simply successfully turned a nicely located property into a terrible hotel...