Shangri-La Hotel, Shenyang — Hotel in Shenyang City

The worst check in experience from a hotel in my life. I booked through Trivago and arrived at the hotel for check in to be told that there was no reservation for me. I was then instructed to call my reservation agency which I did as the hotel was unable to make international calls. While I was calling my agent I could hear the check in staff suggesting the price was too cheap and they didn't want to give me a room for the booking price. After calling the agent and them confirming I had a booking they wanted to speak to check in staff member Kelly who had already been very abrupt to say the least. She was no longer available and so another check in member spoke to the agency but then the international call was cut off. Despite having a reservation confirmation the hotel still refused to give me a room and then suggested I make a new reservation with them at a different price. Kelly also suggested I refund my existing booking...which of course I can not do as it is the same day as the booking so the booking had already started! I sense the hotel did not want to help at all. I had to do all the international calls myself and at my own expense, even calling up the corporate booking agency that Trivago uses called hotel beds.com. Meanwhile what did the hotel do to locate my booking....nothing! I sense if you are a contractor for one of the German automotive firms or a Chinese guest then they are happy to look after you. As a foreign guest I was left to wait in the lobby for 2 hours before abandoning the hotel to carry out work commitments. Now at 21:00 Chinese time I called the hotel to see what progress had been made in locating my booking and was told by the receptionist that they would contact reservations and call me back immediately. Half an hour has since passed and no call back. So I then called the hotel back directly and they said they have spoken to my travel agency and the agency do not have a booking. This is blatantly a lie as during that time I called the agency again and they confirmed they have...

My second time in Shenyang, but my first time staying at the Shangri-La Hotel. For me, it checked off all the boxes, including location, pool, and attentiveness to details.||||The pool was open from early (6:00am) to late (11:00pm) and was clean and comfortable. The location was walking distance for everything I needed (including to a hospital for the never-ending virus tests). Finally, the attention to detail was evident everywhere with a friendly and efficient staff.||||Overall, I would recommend this hotel to anyone staying in Shenyang. You can't go wrong, and as an added bonus is the little park next door, a bit of authenticity in what can sometimes be an inauthentic...

My second time in Shenyang, but my first time staying at the Shangri-La Hotel. For me, it checked off all the boxes, including location, pool, and attentiveness to details.||||The pool was open from early (6:00am) to late (11:00pm) and was clean and comfortable. The location was walking distance for everything I needed (including to a hospital for the never-ending virus tests). Finally, the attention to detail was evident everywhere with a friendly and efficient staff.||||Overall, I would recommend this hotel to anyone staying in Shenyang. You can't go wrong, and as an added bonus is the little park next door, a bit of authenticity in what can sometimes be an inauthentic...