Sheraton Shenyang South City Hotel — Hotel in Shenyang City

Having been to Shenyang many times I did not even know this hotel existed mostly because of its odd location, but on my last trip when my flight was cancelled because of weather, I decided to give it a shot, although I still won't consider it close to Taoxian Airport, it was still my closest option.||||Hotel didn't have shuttle service to/from SHE, which is understandable considering it's still a good 20min drive away - that said, my taxi driver was seemingly upset that I wasn't going far enough to make his wait in line worthwhile. Upon arrival at the hotel, with it being a Sheraton, I expected someone to help (or try to help) with my two suitcases and a carry-on - none of that. There was one lady working at the front desk, doing her job just like an AI - accurate, to-the-point, and meanwhile robotic. There was no personal touch during check-in, no interest in why I'm in town, no regards to my Bonvoy Elite status and my preferences on file. I was told to give her my passport, and she returned my passport and room keys, that was it. That said, considering how long I waited for the one person in front of me to finish check-in and how long it took her to find me a room, she must have been the slowest AI ever existed.||||The room itself has nothing wrong with it - a typical Sheraton/Marriott room that is up to Chinese standard (which is way higher than North American Sheraton standard, mind you). Although I had high floor indicated on my reservation I was on the 6th floor out of the 20 some floors they have with a view of a construction site... Didn't understand how I didn't get to have an upgrade/lounge access or even have my request fulfilled since judging by their rates that night they weren't busy...||||My stay was short, so I didn't have time to explore the area, and I didn't see a point to, since the area looked depressingly deserted/undeveloped.||||Then it came time to check out. It was 6am, and the lady that helped me with check-out was even more frustrating. I understand, nobody wants to be working at 6am, and chances are she's been working all night at that point and really wanted to go home, but the entire interaction was so unacceptable it's actually funny thinking back. I gave her the keys to check out, the only thing that came out of her mouth was "flying pig?" I had no idea what that was (OTA I guess, but I booked on my Marriott app) so I asked her to repeat. She didn't. There was no regard to my status, no "how was your stay", no appreciation, not even a smile. My driver was waiting for me outside while being yelled at by their doormen (where were they last night), while I was waiting for her to finish. SHE DID NOT SAY A THING! After what must have been 5 minutes she looked up and was surprised to see me still standing in front of her, only then did she tell me I was all good to go. SAY SOMETHING FOR CRYING OUT LOUD! I try my very best to make life easier for everyone around me, but this time I was really, really bothered, simply by the lack of attempt of even trying to make my experience better.||||Harsh, I know, you can check my previous reviews on other hotels around the world, and never have I ever been so disappointed in the service aspect in any Marriott hotel anywhere else. Being in such a awkward location I don't see myself returning anyways, but please up your game - otherwise you don't belong in the...

Having been to Shenyang many times I did not even know this hotel existed mostly because of its odd location, but on my last trip when my flight was cancelled because of weather, I decided to give it a shot, although I still won't consider it close to Taoxian Airport, it was still my closest option.||||Hotel didn't have shuttle service to/from SHE, which is understandable considering it's still a good 20min drive away - that said, my taxi driver was seemingly upset that I wasn't going far enough to make his wait in line worthwhile. Upon arrival at the hotel, with it being a Sheraton, I expected someone to help (or try to help) with my two suitcases and a carry-on - none of that. There was one lady working at the front desk, doing her job just like an AI - accurate, to-the-point, and meanwhile robotic. There was no personal touch during check-in, no interest in why I'm in town, no regards to my Bonvoy Elite status and my preferences on file. I was told to give her my passport, and she returned my passport and room keys, that was it. That said, considering how long I waited for the one person in front of me to finish check-in and how long it took her to find me a room, she must have been the slowest AI ever existed.||||The room itself has nothing wrong with it - a typical Sheraton/Marriott room that is up to Chinese standard (which is way higher than North American Sheraton standard, mind you). Although I had high floor indicated on my reservation I was on the 6th floor out of the 20 some floors they have with a view of a construction site... Didn't understand how I didn't get to have an upgrade/lounge access or even have my request fulfilled since judging by their rates that night they weren't busy...||||My stay was short, so I didn't have time to explore the area, and I didn't see a point to, since the area looked depressingly deserted/undeveloped.||||Then it came time to check out. It was 6am, and the lady that helped me with check-out was even more frustrating. I understand, nobody wants to be working at 6am, and chances are she's been working all night at that point and really wanted to go home, but the entire interaction was so unacceptable it's actually funny thinking back. I gave her the keys to check out, the only thing that came out of her mouth was "flying pig?" I had no idea what that was (OTA I guess, but I booked on my Marriott app) so I asked her to repeat. She didn't. There was no regard to my status, no "how was your stay", no appreciation, not even a smile. My driver was waiting for me outside while being yelled at by their doormen (where were they last night), while I was waiting for her to finish. SHE DID NOT SAY A THING! After what must have been 5 minutes she looked up and was surprised to see me still standing in front of her, only then did she tell me I was all good to go. SAY SOMETHING FOR CRYING OUT LOUD! I try my very best to make life easier for everyone around me, but this time I was really, really bothered, simply by the lack of attempt of even trying to make my experience better.||||Harsh, I know, you can check my previous reviews on other hotels around the world, and never have I ever been so disappointed in the service aspect in any Marriott hotel anywhere else. Being in such a awkward location I don't see myself returning anyways, but please up your game - otherwise you don't belong in the...

The hotel is in a terrible remote location. Even the taxi drivers struggle to find this property. There is nothing around the hotel. Which means one is at the mercy of the hotel to dine at its establishments. The dining establishments are an equal disaster. The food at the feast restautaurant is cold and very limited variety. The food looked stale and/or recylcled. Went to the lounge, to have a happy hour drink. The staff Cherish Yin, was busy feeding herself than to attending to guests. They listed several drinks as being served but she told me none was available. She was rude and lazy. Decided to have a drink at the lobby lounge. Before heading to the lobby lounge, I checked with the reception what time the Chinese restaurant - YUE closed. I was informed that it would be closing at 10.00pm. When to the lobby lounge and asked for a chivas whisky, which was listed on the menu. Was informed that it was not available. Instead had to settle for something else. At 8.45pm, when I went to to YUE chinese restaurant, was informed that chef had already left and they are not serving any food. When I pointed out to them the sign that said the restaurant closed at 10.00pm, they told me that only the staff worked till 10.00pm and the food service can be stopped at anytime the chef decides. Though was offered a free meal from the feast cafe by the duty manager, I declined given the quality standards of the food. Ended up not having any dinner and starving. The occupancy of the hotel was probably less than 15% and the service was so bad. Can't imagine what it would be like if the hotel was full. The wireless connection was equally a disaster. Stayed up till 3am on the 1st night trying to download emails but was...