硬石酒店 — Hotel in Shenzhen

Pros: |-Friendly staff|-Some staff speak a little English|-Across the street from Mission Hills Mall|-Solid live performances in the cafe|-Good reasonably priced food for a hotel |-You can borrow a high end guitar and amp for a 3000 RMB deposit |-The gym is better than most hotel gyms (barbels go up to 22kg)|-Deposits were returned within a minute after checking out. ||Cons:|-As a family friendly hotel, be prepared for feral children screaming and running up and down the halls at all hours|-Every spot in the hotel is open to children, including the private lounges. While parents play on their phones, their ignored children will climb on chairs at your table and will touch your food. |-I had to step over a toddler lying on the floor during checkout. His father was playing on his phone and didn’t notice. |-The pool is only open from 10:00-19:00, and is packed with unobserved children.|-The elevators are not capable of serving the hotel during peak times (I waited over 10 minutes to get one that wasn’t packed with people).|-The halls reek of cigarette smoke, as people openly smoke in the hallways. The staff will clear the smokers out if requested. |-Don’t purchase anything at the gift shop. Get it on Taobao for...

Went to this hotel with my family for a few days. Location is great next to huge shopping mall etc . When we arrived you could clearly see the Unity Membership advertising, but ABSOLUTELY NO ONE had a clue about it. The same applied to Hard Rock Cafe when staff had to ring someone and we waited for ages for my points to be added. The room was nice and big , comfy bed etc but it wasn’t clean. It was covered in dust and you could smell it throughout the room , can’t open windows to let the air through. Our shower get wasn’t replaced until I asked for it. When I asked for some more coffee sachets I was told I have to pay for it. ?! Really. Staff barely speak English… okay we are in China but it’s hard when no one knows what’s going on. Kids were asked to wear a cap in a pool. Ffs in a dirty hotel they care about pool cleanliness? The pool staff were actually amazing ! The rest rude and didn’t wanna know .. I...

Dust are everywhere in the room and bathroom. There are stains on the bedsheets. Only one socket has electricity supply in the whole room and bathroom, we had to call someone to fix this. The power is out all of a sudden in the middle of night , we needed to ask for help again. This is unbelievable! We tried the breakfast and lunch buffet at the hotel and it was ok, the price was reasonable. We wrote to the hotel to ask if there are kids amenities but no reply at all. When we arrived we found out that they do provide kids toothbrush, toothpaste and slippers. Hotel staff were very friendly and helpful in general. But we will not...