Best Western Shenzhen Felicity Hotel — Hotel in Shenzhen

Hotel Review: Timeless Elegance and Exceptional ServiceNestled in the heart of the city, this classic five-star hotel proves that age is no barrier to excellence. While the property may not boast the modern glitz of newly built luxury hotels, its timeless charm, impeccable service, and attention to detail make it an unforgettable stay.Ambiance & DesignThe hotel’s grandeur speaks of a bygone era, with elegant marble floors, high ceilings, and meticulously maintained decor that exudes old-world sophistication. Yes, some elements of the design may feel dated compared to ultra-modern counterparts, but this only adds to its distinctive character. The atmosphere feels warm and inviting, perfect for those who appreciate a touch of history with their luxury.RoomsThe guest rooms are spacious, well-appointed, and incredibly comfortable. While the furnishings might show their age slightly, they are meticulously cared for, and the beds ensure a restful night’s sleep. Modern amenities like high-speed Wi-Fi, large flat-screen TVs, and updated bathrooms blend seamlessly with the room’s classic style. The views—whether of the city skyline or serene gardens—are breathtaking.ServiceThe staff is where this hotel truly shines. From the warm greeting at check-in to the prompt and courteous room service, the team goes above and beyond to ensure every guest feels valued. Small touches, like remembering your name or your morning coffee order, elevate the experience to a level of personal care rarely seen.DiningThe on-site restaurants offer a delightful mix of classic and contemporary cuisine. The breakfast buffet is a standout, featuring a wide array of fresh options to suit every palate. Dining in the main restaurant feels like stepping back into a golden era, with attentive service and a menu that reflects the hotel’s storied past.FacilitiesThe spa and fitness center, though not cutting-edge, are immaculately maintained and offer everything you need for relaxation and wellness. The pool area, surrounded by lush greenery, provides a peaceful retreat from the bustle of the city.ConclusionThis hotel may not be the newest or trendiest five-star option, but its timeless elegance, exceptional service, and unparalleled comfort make it a standout choice for discerning travelers. Whether you’re here for business, leisure, or a romantic getaway, the charm and professionalism of this hotel will leave you eager to return.Rating: 4.5/5Ideal for: Travelers who appreciate history, charm, and personalized service over...

I stayed at Best Western Shenzhen Felicity Hotel in Luohu for 3 nights in July 2025

Unfortunately, my experience was not pleasant, mainly due to the hotel's misleading location. Online maps made it seem like it was just a 5-minute walk across the road from the Luohu metro station, but in reality, you cannot cross the road directly. You must walk around a long detour, which is especially inconvenient in heavy rain and when carrying large luggage — as was my case. This made going in and out of the hotel every day a hassle.

The walking route to and from the hotel was also very narrow, with no overhead shelter, so I had to walk under the scorching sun or heavy rain. Even worse, the path was shared with electric scooters, making it feel unsafe and uncomfortable every single time I went out or returned to the hotel.

In addition, the tap water in the bathroom had a muddy smell, which made brushing my teeth quite unpleasant. This raises concerns about water hygiene and maintenance.

On the last day, things got worse. It was pouring rain again, and I booked a ride-hailing car (¥9) online. However, I was shocked to find a sign at the hotel entrance saying ride-hailing cars are not allowed to enter the driveway. I had to wait at the entrance in the rain because the pickup point was far on the main road and the ground was slippery.

A young hotel staff member at the gate kindly offered to help. He said he could carry my luggage and walk me to the border area (around 10–15 minutes) since the car couldn't come in. I was very thankful and offered him ¥20 as a tip to show my appreciation. To my surprise, instead of saying thank you, he told me ¥20 was not enough and insisted on at least ¥30.

I was stunned, but gave him the extra money and left immediately. The whole experience left me extremely uncomfortable.

This incident made me wonder — was he genuinely helping, or was this a kind of scam? Either way, this is not what I expect from a hotel staff member. I hope the hotel can look into this and improve both accessibility and staff training...

The Western Premier Shenzhen Felicity Hotel is conveniently located near the border between Shenzhen and Hong Kong, making it a strategic base for exploring nearby cities like Guangzhou. However, recent road and building upgrades have made access challenging, particularly for families with children or elderly members.

The hotel itself shows signs of age, but it caters well to tech-savvy guests with multiple plugs and USB charging sockets in the rooms. The rooms are spacious, though cleanliness could be improved. Some amenities, such as the Executive Lounge, are currently closed due to staffing issues.

On the positive side, the hotel features a 24-hour 7-11 store, which is handy for last-minute purchases or breakfast if you didn't opt for the hotel's breakfast package. However, the bathroom setup, with a tub that doubles as a shower, may not be safe for elderly guests, and the countertop space is limited for two people.

Overall, while the hotel has some convenient features and a good location for city hopping, it falls short in terms of accessibility and cleanliness.

Tips for Future Guests:

Plan Your Route: Given the ongoing road and building upgrades, plan your route to the hotel in advance to avoid any unexpected delays.

Accessibility Needs: If you are traveling with elderly family members or young children, consider the accessibility challenges and the bathroom setup.

Cleanliness Check: Upon arrival, check the cleanliness of your room and request housekeeping if necessary.

Breakfast Options: If you didn't book the breakfast package, the 24-hour 7-11 store is a convenient alternative.

Tech Needs: Bring your devices as the rooms are well-equipped with multiple plugs and USB charging sockets.

Explore Nearby Cities: Use the hotel's location to your advantage by planning day trips to nearby cities...