Hotel Kapok Shenzhen Luohu — Hotel in Shenzhen

Reasons to choose this hotel were that it was quite newly furnished with a modern and clean design style plus its added on new technology inside the guest room.||The hotel lobby area was wide with a great corner offering many books for reading and plenty of seating where you could sit down and chill a bit.||The guest room was spacious and warm. Again we loved the design, the lighting made it warm and at home feel. It offered an electronic gun in room for playing TV games. ||In the bathroom, it had a smart toilet seat that the cover would open automatically when anyone got in. Also we saw a built in screen on a mirror when we could surf online to listen music etc.||Gym room was cool and modern. We found those machines in red color were offered to massage for legs and feet.||Breakfast was good. It offered both western and Chinese food.||Bell and housekeeping staff were friendly and welcoming, except the front desk staff was...

I had a fantastic stay at the Hotel Kapok Shenzhen Luohu. Upon arrival, the enthusiastic staff welcomed me and quickly handled the check-in process. The room was spacious, bright, and elegantly decorated, making me feel comfortable and relaxed. The amenities were soft and comfortable, ensuring a good night's sleep. The hotel also provided a delicious buffet breakfast with a variety of flavors to choose from. Additionally, the hotel receptionist provided friendly and helpful service, going above and beyond to assist me as a first-time visitor to Shenzhen by recommending nearby restaurants and shopping malls. Throughout the entire stay, the hotel's service was attentive and thoughtful, making me feel right at home. This experience left a profound impression, and I am highly satisfied with my stay...

Stayed in the hotel for 3 nights in a suite room. Its spacious and excellently managed. Its a mixed use property. The only draw back was that I'd booked an airport pickup and the same did not arrive despite repeated calls to the hotel. Language is a big problem and Google doesn't work there. I was fortunate to reach the hotel safely as I was duped by a con at the airport claiming to be a legal taxi driver. I was charged 3 times the normal fare, and despite asking the hotel staff to intervene they too said that the fare was correct. The folly was made good by the Manager next day on complaining by adjusting the additional charges in room fare. So for traveler's a word of caution do not book a cab on hotel website they don not provide...