Jen Shenzhen Qianhai By Shangri-La — Hotel in Shenzhen

Stayed here for a night with friends for eating out experience in nearby area. This hotel is very new, opened in Feb 2023. Staffs are very friendly and helpful. Rooms are very clean. We booked two rooms, one is a twin bed and the other is a king bed. We were allocated adjacent rooms on the 16th floor with nice views overlooking the area (yet building works are here and there). Both rooms are of similar size, the twin bed has a partition wall between the toilet and the bedroom, whereas the King bed has an open style room which looks more spacious.

On the 2nd floor of the hotel is an activity room, a gym room where you can find plenty of space and equipment for your exercise. A 25 meter swimming pool is on the 5th floor and this is the only thing that I have to comment on. The route to the swimming pool can only via 2nd floor, thru the gates with room card, thru the well air conditioned gym, take the lift to the 5th floor, then walk thru the waterfall gate to the pool side. Once finished swimming, you can only go thru the waterfall gate back to the lift. Other paths are either blocked by flower pots or the restaurant on 5th floor (you are not supposed to wear swim gear to go thru the restaurant). You would get wet thru the waterfall gate and catch cold when you walk thru the well air conditioned gym. JEN SHENZHEN QIANHAI should rectify this problem.

The bar on the 1st floor provides good food and alcohol and have live bands from 8pm but we just miss the show as the band is off on Sundays.

Buffer breakfast is an option on the 5th floor for 120RMB booked at the reception or 155RMB at the restaurant.

Location wise, it is in Qianhai commercial area, hence distance away from shopping malls. Yet, it costs you only around 10 RMB to hire a DiDi to go to nearby shopping mall.

There is a decent Chinese restaurant just opposite the hotel, the Guangzhou Restaurant, the food of which are very nice.

Overall, a very clean and new hotel, people are nice. You may want to...

August 16th Check-in Experience:||||Mobile check-in: I had already done mobile check-in, but it still took a long time to complete the process.||||Breakfast: I booked a twin room with breakfast on the Shangri-La platform, but the twin room only came with a single breakfast!||||Slippers: I mentioned that there would be 3 people staying in the room when I booked. I confirmed this again at check-in and requested 3 pairs of slippers. The front desk didn't arrange it, they just said I could call housekeeping myself when I got to the room.||||Robot Delivery: When I arrived at the room, I called the smart housekeeping service and requested an extra pair of slippers. The TV screen showed a robot delivering my item, I saw it open and close the door, then the phone rang and asked me to open the door. I even asked my child to go with me to get the delivery. When I opened the door, I saw the robot and pressed 'open,' but it was empty. Was it playing a prank on me?||||Unhelpful Staff: At the same time, another staff member was walking by in the hallway. I told him I needed an extra pair of slippers and that the robot had arrived empty. I asked if he could get me a pair. He told me to call housekeeping again! Are your staff just backdrops? I was about to lose it.||||Housekeeping: I called housekeeping again, it was an automated system, I pressed 1 to reach a real person. She said she would arrange it. Shortly after, someone rang the doorbell. I opened the door and it was a friendly lady who delivered the lavender pillow I had pre-ordered. I told her how difficult it was to get a pair of slippers, and she immediately went to get them for me. She also brought an extra set of children's toiletries.||||I never imagined that the service at the Shangri-La group could be like this. Even when I saw a staff member in the hallway, he refused to help me and insisted I call again myself. What's the difference between this and staying at ATOUR/Crystal...

From check-in to check-out, the service was consistently mechanical and lacked professionalism. The front desk staff operated like inexperienced interns, showing no initiative or warmth. My friend and I booked separate one-night stays, but the staff refused to merge our reservations, citing inflexible “system restrictions,” despite my extensive experience with other hotels accommodating such requests seamlessly.||||More concerning was the discriminatory treatment based on booking channels. I was awarded a complimentary double breakfast voucher from a Shangri-La event, but it was rejected on my second day because my reservation was not made through your official website. The front desk even called to verify my booking channel, a practice I have never encountered in any luxury hotel worldwide, which felt intrusive and unnecessary.||||The lack of internal communication was evident throughout my stay. Despite confirming my extended stay, housekeeping knocked on my door during my afternoon rest to ask when I would check out. Even more frustrating, after displaying the “Do Not Disturb” sign, the front desk called to inquire about cleaning times, completely disregarding my request for privacy. These incidents reflect a severe lack of coordination and training among your staff.||||Upon check-out, the process was equally perfunctory, with staff showing no interest in my experience and quickly moving on to other tasks. This level of disengagement is unacceptable for a brand of Shangri-La’s caliber.||||On a positive note, the fitness center and swimming pool were highlights, with modern equipment and a clean, comfortable environment. However, these facilities could not compensate for the overall...