The G Shenzhen, A Tribute Portfolio Hotel — Hotel in Shenzhen

Unreturned Credit Card Balance

Hi G Hotel Shenzhen Customer Service,

I don't know where to reach out anymore since your number cannot be called and your wechat seems like ran by bot. I recently stayed at G Hotel Shenzhen. I am writing to inquire about a concern regarding the return of my credit card balance after checking out and canceling the deposit. I completed the checkout process on September 16th, around 10 am, and I was informed that the deposit taken at the time of check-in would be returned to the same credit card I used for payment. However, it has come to my attention that the deposit has not been refunded as of today's date. I would appreciate it if you could kindly assist me in clarifying the status of the refund and provide an update on when I can expect to see the balance back on my credit card. Additionally, if there are any required steps or further information needed from my end, please let me know so that I can promptly provide the necessary details.

I look forward to your prompt response and appreciate your attention to this matter. Thank you for...

We had a wonderful weekend stay in this hotel. The best experience with our stay is their service and little details like fresh fruit, folded towel art on the bed, room diffuser, etc. the house keeper was really thoughtful leaving us notes about giving us extra water due to the extreme heat. ||We were upgraded to a suite and it was a nice treat. The interior is modern and clean. The bed was amazingly comfortable with big fluffy king feather pillows. ||As for breakfast, they have moderate amount of selections, not huge but the food was tasty. Location wise, it’s in a residential neighborhood with green surroundings. The closet mall is about 10min walk. Overall, nice hotel away...

I have been traveling so many places and stayed in many hotels, but your hotel service was great specially by Annie Fu. Thank you for her the warm hospitality and sincerity service. She was very dedicated and hard worker. I had received her call before I arrival to make the room agreement and during I stay her service was always there. I had shared this wonderful stay experience to all...