日航饭店 — Hotel in Suzhou City

When a hotel continues to charge high season rates but offers a level of service McDonalds would be embarrassed about it’s time to resign the business, fire the GM (in hiding) and F&B director (in hiding). This is a hotel, where it’s management either lacks the intelligence or the ability to deliver a quality experience - tells something about both the professional level and genuine interest in the job. I have to admit the rooms director is probably the only respectful person (take a bow) that deserves the title “director” the rest can find a job in McDonald’s to learn a little about service - I use this basic reference to illustrate one point, the hotel f&b is a failure. How to fix the problem? fire the F&B director - this is the best thing the hotel can do. Not only is this person an expensive hire that the hotel can’t afford at this time - their demonstrated abilities are useless and even detrimental to the brand. It is times like this when f&b could shine, instead a weak director fails and does so spectacularly, with stale pastries, long life milk, watery juice, inedible everything else - to the point where (other than oranges) one wonders if they are serving 7-eleven meals passed off as 5 star hotel meals...I believe there’s no F&B director at this hotel, if there is, there shouldn’t be. It’s time to rethink the brand - and give it up - or read this - and fix the problem. Think about your job and the brand and deliver a brand...

In Suzhou on business for a few days. The supplier I was visiting recommended the Hotel Nikko. Great suggestion. ||The hotel is clean, modern, and comfortable. The staff is top notch. Friendly, courteous, and professional. Please know this, very few of the staff speak English very well. I am absolutely not complaining, because I can guarantee you that their English (as little as it may be) is infinitely better than my Mandarin. ||The hotel is incredibly quiet. Next to a busy road, and I rarely heard anything. ||Because of the tight and late night schedule, I ate most of my meals in the lobby bar area. The burger was decent but way too salty. The fries were amazing. The pasta dishes were all quite good. ||The breakfast buffet was adequate, but there was no rotation in the selections. I was there for a full week, and there were the same selections every day. There was a wide variety of food to choose from, and the ramen noodles were fantastic. Yes, ramen for breakfast. ||The location of the hotel is awesome. There is a large mall right next to the hotel with six floors of shops, and many food court selections. You are also within walking distance to many other restaurants and one particularly fantastic expat bar. ||||Why only four stars? Really nice hotel, but there wasn't anything about the place that stood out. Nothing remarkable. That's not a bad thing. But not...

Did not meet expectations. Building has issues.-Rooms had temperature issues that the AC could not handle, Hotel tries to handle this with curtains and a paper notice (see picture. With the curtains closed Room was 35°C at check-in in winter because the room was on the sunny side).-Lack of hot water for the shower/bath in the evening, hotel said it has trouble handling peak hours (and they weren't even fully booked).-Shoehorn dropped in the middle of the night, waking us. Hanger is a double sided tape variety.-Other obvious maintenance issues like the electrical socket being misaligned, and the toilet seat having bad gearing in the smart toilet.-No decaf coffee available in the room, the staff said there is none (did not even know what it was). Normally with this brand of coffee the decaf is in blue packets.-Breakfast was mediocre at best. Pretty standard mainland fare. Line to the noodle stall was excessive, and for everything else the quality was lacking.On the positive side, the pool and the sauna were satisfactory. Good parking too. Firm bed for those who like it. Staff was fairly responsive despite, although Chinese is helpful. And for one of the 3 rooms booked we got an upgrade (although all of the negatives above...