Sheraton Grand Wuhan Hankou Hotel — Hotel in Wuhan

What the hell happened in this hotel I still can't believe it! The location is clearly not convenient for having fun, you come here just for business I guess, the room was dirty and old. Air condition didn't work and in just one night all my family got a cold. We came here because of the swimming pool, confirmed with the reception before payment if the water was hot, they confirmed it at 12:00, I paid, at 16:00 we went to the swimming pool and the water was like ice. We waited one hour and none really helped, they just asked us to wait a couple of hours more. At 19:00 they asked us to try the water but we were already having dinner. What's the point to pay 900rmb for litterally just having troubles!!! I talked to the manager who barely spoke English and she looked like was her first day at school, she clearly didn't know what to do, she didn't offer any kind of solution or compensation (never happened to me before). How is possible Marriott leaders don't understand how to manage an hotel??? It was the first time in 10 years in China for me to be treated like that. Congratulations you won!I often travel and stay in Marriott hotels during my trips, in some of them managers are like friends, they often give me small gifts and I have access directly to the lounge bar. But this time I got so disappointed that I won't consider Marriott anymore.In conclusion, I left the day after and went to Hilton hotel spending just 450rmb with super service, free drop off at the railway station, welcome gift, super nice and clean room and a robot delivering the water to the room. Hot and cool air condition working perfectly. It's not difficult, you just need to know how to...

The check in was smooth, receptionist is well trained, well mannered and efficient. My platinum status was recognized with an upgrade to the Club rooms. There are six elevators serving the guest rooms, the room is quite spacious, large TV screens, floor to ceiling windows, that allows plenty of lights to enter the room. There are plenty of plugs by the desk, and the bedstand, no shortage of plugs for mobile devices.
The beddings, mattress firmness, and the linens are very comfortable and good quality. However, the room is quite warm, even with A/C turned off during my stay, the room is very warm. The bathroom is large with separate bath and showers.
The club lounge is large, so, guest don't have to worry about not having a table to sit during happy hours. The breakfast at the lounge is just so-so, sort of average.
The buffett breakfast on the 2nd floor, the food layout is a bit strange, and spread out over a very wide area. The food selections are good.
The hotel is about 15 minute drive from the Hankou train station, which makes it conveniently situated for Wuhan visit. The areas around the hotel are under construction, so, there is no mini-stores. There is a shopping mall attached to the Hotel, but, limited restaurants and shops. Overall, this is an excellent facility, the high ceilings, the luxurious furnishing and the spacious room size, makes this hotel a true 5 star facility. And the price...

This is our first trip to Wuhan and mainly for visiting relatives who live in Wuhan. Our first impression at Sheraton hotel is good. Started with the bell boy who greet us when we arrived at the hotel and help us with our big luggage. We have left one parcel at the taxi without notice. After we checked in the hotel we then realised that the parcel was left at the taxi. The concierge by the name of Owmen Zhou(周星驰）who is very kind and help us to call the taxi company to locate the taxi driver who drop us at the hotel and informed him to return the parcel to us ASAP and really appreciate his services and kindness. He did extra-miles to ensure we received our parcel on-time. in addition, he also introduced us the exhibition that the hotel have co-joined with the Wuhan museum to show case the impression of Wuhan city which gave us some insight of the Wuhan City. Even the house-keeper who are very kind and did a good job for the room. In general, we have good impression about this hotel and we strongly recommend to our friends who want to stay at Wuhan. Once again, a big thank you to the staffs at Sheraton hotel and make our stay at Sheraton a very pleasant one ! will come back...