DoubleTree by Hilton Hotel Wuxi — Hotel in Wuxi City

First impression was good. Then from there was downhill and fast. This place is good to stay if no need to customer service or common sense. Was promised a plate of fruit due to membership status. it showed up as I was headed out to check out. Went to dinner with coworker and bill came to a total of 1352 but they only ran 1000 on card I asked them to add it to room bill and would pay all in morning at check out. Nope that couldn't happen,

So now when I see their advert talking about how they value customer service and it is about making all right it brings a smile to my face.

So now is start to look. It was obvious to all the the breakfast menu had been in room for a bit and as it is on bed its been slept on very wrinkled and bent. Noticed at breakfast creamer lip was chipped no concern of wait staff when pointed it out. Check out was a whole other process that needed improvement. When offered cookie I refused it and told clerk it means nothing and you don't follow your rules. Won't be staying here again and have already talked to my client and they won't book into...

The hotel is nice very clean and modern. The internet is terrible the hot spot from my phone was 10x faster and the only way I could connect to my work. The breakfast is ok lots to choose from but choices are about the same daily. The lounge is ok but getting a beer seems to be a bother since they do not have them out for you to select. The bar was ok but you have to get the servers attention if you want anything. The hotel is nice and very convenient to the industrial area if you are on business. I would stay again if here for business just don’t expect the typical Hilton experience. The euromart down the street has some nice restaurants the circus table...

Visited a friend in Wuxi. As a Hilton Hotel Group Member , Double Tree Wuxi was my first choice though the reviews online show hotel facilities are kind of old fashion🏨|Turns out I have made a excellent choice! The hotel upgraded my room to a Suite With very cute and delicious welcome snacks!!! All the staff are super nice,especially the Front office Manager Rita, she’s been extremely helpful during my entire stay !! |My Former Employer wants my recommendation for a long-stay hotel in Wuxi, I’ll definitely...