JW Marriott Hotel Yinchuan — Hotel in Yinchuan City

After reading several of the reviews here, I was hesitant to stay at the JW Marriott Yinchuan. However, I am glad I didn't cancel my booking. The hotel is beautiful with nicely appointed rooms. ||||My room (normal room on the executive level) had a great design. In the entry, there was a small sitting area that was split apart from the main bedroom. Although the room size isn't big, the design was nice. The toilet area was also well designed with two sinks, a separate bathtub area, and a nice large shower. The only complaints with my room are: 1. The luggage storage area in the closet is super small, and can't accommodate larger suitcases. The floor space in the room is small, so it's hard to put the suitcase on the floor. 2. The room has a Nespresso coffee maker, but the coffee pods are generic. There is no writing on the pods, so I have no idea if there were any decaf pods. ||||The JW Kitchen's breakfast was outstanding with a huge selection of food and good quality of food. However, the woman cooking the eggs was using way too much oil (the eggs were swimming in oil!!)||||The JW lounge was the highlight of my stay. The personnel working in the lounge were super friendly and nice and there was a wide range of good quality food and drinks available. The only exception was the salad lettuce the first night that I arrived. It had been frozen, so when it thawed out, the lettuce was limp and transparent. I highlighted this to the lounge staff and they replaced the lettuce. I don't know how this can slip by the kitchen and lounge staff (maybe they aren't familiar with salad?)||||The morning of my stay, the Marriott app showed that I was upgraded to a Junior Suite. When I arrived at the hotel, Colin Cui said that I had been downgraded to a normal room. I was not happy about this and told him that the hotel shouldn't upgrade someone and then downgrade them. Rather, it's better not to upgrade the room until the hotel is sure that the room is going to be available. He acted very defensive, and his bad attitude was surprising for someone working in a 5 star hotel. ||||One thing to keep in mind is that Yinchuan is a sprawling city without any elevated thoroughfares, so it can take a long time to get from the airport to this hotel (45 minutes to an hour). There were 35-40 red lights from the airport to this hotel. Even getting across town to a meeting or for sightseeing can take 30-45 minutes from this hotel. ||||Although I haven't stayed at other hotels in Yinchuan, I will definitely make the JW my hotel of choice when...

Brand new rooms. Opened in mid 2020. ||||It is just the little things that makes this not quite 5 stars: ||- The "modern" architecture is stunning from afar - you could even spot the building from the airport. However, the grid exterior means the view from the rooms and lounge will always be blocked by a beam. Ceiling to floor glass windows are not impressive in the day if the building is battered by sandstorms and you can't see the Ningxia Museum through the dust. ||||- Our room took an hour to be ready. Even though we had provided our flight details and arrival times twice, at the reservation and with the executive lounge staff, prior to arrival. ||||- The curtains in our room was connected to the master power switch. While an applaudable energy-saving measure, this means that we had to open the curtains every time we entered our room. Also, no bluetooth speakers or HDMI outlets even with the brand new furnishings. ||||- The air in the health club was foul even though the facilities were brand new. The jets in the jacuzzi/steam room won't stay on - we had to press a button every other minute to keep the heat going. ||||On the bright side, the staff went above and beyond to make our celebration special. The happy hour in the lounge is quite generous between 5:30 to 9:30pm. We were hoping they would feature some of Ningxia's renowned wines but had to settle for the tepid offerings. No bubbles due...

It was a nice hotel with a nice lobby. The rooms are spacious. In the bathroom, there is a bathtub and a chair with a small mirror; perfect for makeup! The view is nice but there are pillars blocking in some room! It is disturbing for the pillars to block to nice view. The beds are big and comfortable with a table lamp and paper provided at the front. But then again the pillars are blocking the view. At the other side of the bed there is a wall with two soft chairs and a table. Well nice spot for tea! The room is quite clean so that is good. The service is quite good with the room service having a lot of food to chose from. The walls are thick enough such that noise from the other rooms are not very loud. ||~Isabel, 8||We stayed in the Executive Suite as a family of three. The rooms were large and spacious, with a lovely view of Yinchuan city. Our room also gave us access to the Executive Lounge, which had a small but reasonable spread of food and beverages, and again a wonderful view! We did not use the pool but the gym was well-equipped and quiet. The breakfast spread was amazing!!! Cook to order eggs and noodles and a large variety of Western, International and Chinese dishes. The reception can be busy at times but it was otherwise...