Finca Hotel Aroma de Campo — Hotel in Antioquia

We booked our room a month in advance. ||At that time they told us we did not need to put down a deposit to secure our booking. ||Three days before our arrival on a Friday during the Christmas holiday they told us we must go to a bank and wire them a 50% non-refundable deposit. I offered to give them my credit card details for security as we were visiting with friends over the holiday weekend and it was not convenient for us to find a bank in the rural location where we were staying but that did not suit them. On Saturday, two days before our arrival during the busy holiday season they cancelled our booking leaving us stranded. They were more interested in securing their non refundable deposit than in honouring our reservation. Perhaps they had other people lined up?||A couple of things here- one, why would I even consider a non-refundable deposit before inspecting the accommodations? At least with a credit card the guest has some kind of security if things are not as advertised at the hotel.||Two, if a hotel insists on securing a deposit it seems only reasonable in this day and age for them to make arrangements to take credit cards. Asking potential guests to go to a bank in a foreign country with limited knowledge of the language to send them a deposit seems a bit beyond what should be necessary||Three, If they were so insistent on securing a deposit why did they tell us when we first made the reservation that a deposit was not necessary? ||Canceling our reservation at such late notice at that time of year was not only inhospitable but extremely inconsiderate. What kind of person does that?||There are other beautiful places to stay in Jerico and luckily we were able to find an outstanding property and for less money however being forced to scramble for a place at the last minute over Christmas was not how we had planned things. Everything worked out well for us in the end but I just wanted to warn others about our experience. It just doesn't seem worth the grief...

Entering the hotel was a bit difficult as the map showed a different road but we finally made it to a bautiful country house. The entrance was beautifully surrounded by palm trees and on the top of the hill the house was awaiting colorful and full of blossomed plants, a friendly dog and a cute cat.||My first impression was “the pictures make it look better than it is”. A very nice woman came out to welcome us and very kindly showed us the rooms (we first looked for the hotel on different websites and weren’t sure on where to stay). We bargained for the price and found out they were asking for more money than the websites fares but in the end we came to a good deal and decided to stay.||The place is beautiful and looks like it will be great when it’s finished. The view is just mesmerizing. However, inside the room everything wasn’t entirely ok. The bathroom was too small for a 4 persons accommodation. One of the beds didn’t have any linen and the mattresses were to hard for sleeping. I really had a rough night and it just felt like I was sleeping on an old mattress. ||Also, it feels like the hotel offers just what’s necessary but doesn’t go the extra mile. For a place where tap water isn't adequate for human consumption, bottled water or just a jar with mineral water would be an incredible plus.||Breakfast was delicious, it felt like home. The staff was incredibly friendly as they offer coffe right after we woke up. ||Not sure if I’d go back right away but I can give it a...

This is a complete paradise, the finca/hotel is beautiful surrounded by nature, very relaxing. Rooms are big and comfortable, hot water in showers. Breakfast & lunch were delicious. Juan Pablo madr us feel like home, very kind and attentive, always ready to pleased all our wishes. We...