Hotel Santiago de Arma - Rionegro - Aeropuerto — Hotel in Antioquia

A Terrible Experience at Hotel Santiago de Armas (October 16 and 17, 2025) I can say with absolute certainty that we were victims of theft at this hotel: my Apple Watch charger disappeared. The most outrageous part wasn’t just the theft itself, but the way the staff tried to cover it up. The morning started like any other. Upon waking, I took my watch off the charger base, leaving the cable plugged into the outlet, as I do every day. My husband and I went out for breakfast and a walk, leaving the room unattended for about an hour. Before heading out, I asked a housekeeper not to clean the room, just to leave a fresh set of towels. When we returned, I immediately noticed that the phone charger was still plugged in, but the Apple Watch charger was gone. We are absolutely sure we didn’t unplug it. We searched the room thoroughly: emptied our suitcases, lifted blankets, sheets, and mattresses, looked under the beds and inside pillowcases. Nothing. The charger was nowhere to be found. We confirmed that the clean towels had been delivered, which meant someone had entered the room. At that point, there was no doubt: the charger had been stolen. I asked to speak with the hotel manager, who received my complaint. Hours later, I found out she wasn’t the manager but the Head of Marketing, Mrs. Luz Marina. We went up to the room together and confirmed the charger was still missing. She said she believed me, as the situation was evident. An hour and a half later, the housekeeper, Mrs. Irma Gaviria, appeared accompanied by her supervisor, Mrs. Gabriela Rendón. They informed me they wanted to inspect the room with me. To my surprise, the supervisor walked straight in, bent down, and without looking anywhere else, “found” the charger under the bed in a matter of seconds. An item my husband and I had searched for over 30 minutes with extreme care. The scene was so absurd it felt like a performance: the charger “appeared” as if by magic. This way, the hotel avoids acknowledging the theft, no one is held responsible, and the Head of Marketing washes her hands of the issue. My recommendation is clear: DO NOT stay at this hotel. The lack of ethics and professionalism is unacceptable.

Una experiencia terrible en el Hotel Santiago de Armas (Octubre 16 y 17, 2025) Con total certeza puedo afirmar que fuimos víctimas de un robo en este hotel: desapareció el cargador de mi Apple Watch. Lo más indignante no fue solo el hurto, sino la manera en que el personal intentó encubrirlo. Solicite a la manager y nunca llego. La Jefe de Mercadeo fue quien recibio mi queja. Hora y media más tarde de haber reportado el hurto, aparece la camarera, señora Irma Gaviria, acompañada de su supervisora, señora Gabriela Rendón. Me informan que desean inspeccionar la habitación conmigo. Para mi sorpresa, la supervisora entra directamente, se agacha y, sin buscar en ningún otro lugar, “encuentra” el cargador debajo de la cama en cuestión de segundos. Un objeto que mi esposo y yo buscamos durante más de 30 minutos con extremo cuidado. La escena fue tan absurda que parecía una actuación: el cargador “aparece” como por arte de magia. Así, el hotel evita reconocer el robo, no hay responsable, y la Jefe de Mercadeo se desliga del problema. Mi recomendación es clara: NO se hospede en este hotel. La falta de ética y profesionalismo es...

A Terrible Experience at Hotel Santiago de Armas (October 16 and 17, 2025).||||I can say with absolute certainty that we were victims of theft at this hotel: my Apple Watch charger disappeared. The most outrageous part wasn’t just the theft itself, but the way the staff tried to cover it up.||The morning started like any other. Upon waking, I took my watch off the charger base, leaving the cable plugged into the outlet, as I do every day. My husband and I went out for breakfast and a walk, leaving the room unattended for about an hour. Before heading out, I asked a housekeeper not to clean the room, just to leave a fresh set of towels.||When we returned, I immediately noticed that the phone charger was still plugged in, but the Apple Watch charger was gone. We are absolutely sure we didn’t unplug it. We searched the room thoroughly: emptied our suitcases, lifted blankets, sheets, and mattresses, looked under the beds and inside pillowcases. Nothing. The charger was nowhere to be found.||We confirmed that the clean towels had been delivered, which meant someone had entered the room. At that point, there was no doubt: the charger had been stolen.||I asked to speak with the hotel manager, who received my complaint. Hours later, I found out she wasn’t the manager but the Head of Marketing, Mrs. Luz Marina. We went up to the room together and confirmed the charger was still missing. She said she believed me, as the situation was evident.||An hour and a half later, the housekeeper, Mrs. Irma Gaviria, appeared accompanied by her supervisor, Mrs. Gabriela Rendón. They informed me they wanted to inspect the room with me. To my surprise, the supervisor walked straight in, bent down, and without looking anywhere else, “found” the charger under the bed in a matter of seconds. An item my husband and I had searched for over 30 minutes with extreme care.||The scene was so absurd it felt like a performance: the charger “appeared” as if by magic. This way, the hotel avoids acknowledging the theft, no one is held responsible, and the Head of Marketing washes her hands of the issue.||My recommendation is clear: DO NOT stay at this hotel. The lack of ethics and professionalism is unacceptable.||||||Una experiencia terrible en el Hotel Santiago de Armas (Octubre 16 y 17, 2025).||||Con total certeza puedo afirmar que fuimos víctimas de un robo en este hotel: desapareció el cargador de mi Apple Watch. Lo más indignante no fue solo el hurto, sino la manera en que el personal intentó encubrirlo.||La mañana comenzó como cualquier otra. Al despertar, tomé mi reloj de la base del cargador, dejando el cable conectado al tomacorriente, como hago todos los días. Mi esposo y yo salimos a desayunar y a caminar, dejando la habitación sola por aproximadamente una hora. Antes de bajar, le pedí a una camarera que no hiciera el aseo, solo que nos dejara un nuevo set de toallas limpias.||Al regresar, noté de inmediato que el cargador del celular seguía enchufado, pero el del Apple Watch había desaparecido. Estamos absolutamente seguros de que no lo desenchufamos. Revisamos la habitación minuciosamente: vaciamos las maletas, levantamos cobijas, sábanas y colchones, buscamos debajo de las camas y dentro de las fundas de almohadas. Nada. El cargador no estaba.||Confirmamos que las toallas limpias habían sido dejadas, lo que indicaba que alguien sí había entrado. En ese momento, no quedaban dudas: el cargador había sido hurtado.||Solicité hablar con la administradora del hotel, quien recibió mi queja. Horas después me entero de que no era la administradora, sino la Jefe de Mercadeo, la señora Luz Marina. Subimos juntas a la habitación y constatamos que el cargador seguía sin aparecer. Ella dijo creer mi versión, pues la situación era evidente.||Hora y media más tarde, aparece la camarera, señora Irma Gaviria, acompañada de su supervisora, señora Gabriela Rendón. Me informan que desean inspeccionar la habitación conmigo. Para mi sorpresa, la supervisora entra directamente, se agacha y, sin buscar en ningún otro lugar, “encuentra” el cargador debajo de la cama en cuestión de segundos. Un objeto que mi esposo y yo buscamos durante más de 30 minutos con extremo cuidado.||La escena fue tan absurda que parecía una actuación: el cargador “aparece” como por arte de magia. Así, el hotel evita reconocer el robo, no hay responsable, y la Jefe de Mercadeo se desliga del problema.||Mi recomendación es clara: NO se hospede en este hotel. La falta de ética y profesionalismo es...

I had an early flight and wated to be near the airport. They have 24-hour shuttle service. Everybody was nice – front desk, shuttle driver, restaurant. Good sized room with place to hook up my laptop. The room had air-conditioning, but also windows that would open. Room faced to rear which provided bucolic scene with mountains in background. Big bathroom with large, walk-in shower and pleanty of counter space to put my things such as toothbrush, razor, etc. Off to the side of the lobby was a big sitting area if you wanted to hang out. No problem with check-in at 10:00 a.m. No soda machines, but was able to get soda in restaurant at 10:00 p.m. When I checked in, I could smell beef being cooked at the restaurant acorss the street (the one with the thatch roof). I knew I had to eat there. Did not have my glasses to read the menue so I told the waiter I wanted carne asada. He recommended something and I said yes. It looked and like beef tenderloin, but I never have seen a beef tenderlioin that big. I'm glad I ate there. In spite of the huge lunch, I ate in the hotel restaurant that night. That too was a good meal. Left for the airport at 5:00 a.m. so did not get to try the breakfast. I am returning to Medellin in 7 months. There are many airport hotels from which to choose (search Rionegro, Colombia), but I will...