Suites Arcoiris — Hotel in Boyacá

What a horrible place. I'm absolutely shocked that this nightmare of a property is number one on TripAdvisor. First of all it's a solid 15 minutes outside of town, and not a walkable 15 minutes, it would be a day hike to get there on foot. They apparently have a transport service, but it's an extra cost, like everything at this dump. When we arrived, the property insisted on charging me at the hotel, even though I'd already paid online via the booking site. When we arrived in the room it was a total dump. There's cobwebs on the windows, the lights don't work, the bathroom has nothing but a floor towel, and a sachet of shampoo. Not even hand towels. The maids clearly do nothing but the most cursory of cleanings. EVERYTHING costs extra. You want to use the fireplace in the room, that's a charge. You want breakfast in your room? Extra. You want to use the jacuzzi? Only for an hour a day. You want to look out the window, that's a charge. You want to use the bathroom, probably that was an extra charge too. The rooms might have been nice in 1970 when they were last remodeled, and likely last cleaned, and not in the old, charming way, in the dilapidated way. The food from the restaurant was horrific. The soup was clearly canned, as was the spaghetti sauce. The steak, if I attached it to the bottom of a shoe, I could offer a lifetime warranty, for the purchaser, and their entire family lineage. I don't think we'll bother with the breakfast, so you'll have to try that at...

We were here before our wedding and celebrated the wedding near by. The hotel is old and not very well maintained. The management is a mess.

We got soooo many messages from there before arriving. But my answers and wishes were only confirmed - and then forgotten.

The room was up a long and very steep way - with no help for luggage.

The restaurant food is mediocre (very blend, lumps of flour in the soup, potato puree solid and dry). The selection is very small (including one desert) - even of drinks (no Coke Zero, no champagne, no semiseco wine). When telling the service they started to fight.

The jacuzzi was broken and failing all the time. Service was not able to help at all.

Even in Covid times this is just a very bad management and service. There are much better and more comfortable hotels...

It was an excellent surprise to be back after three years. We visited the hotel with my boyfriend and saw the reformation that the hotel has been doing for this amazing place that we find fascinating and unique in the mountains of Villa de Leyva. Seeing the waterfalls between the mountain and the clear water in the middle of the forest was an experience that we loved after the pandemic; it was a beautiful connection with nature. Also, we saw that the hotel is using panels of solar energy for the hot water which is very friendly with the environment. There many things new that we didn’t expect like new furniture and that is very nice as the room change its own experience!!! Definitely a place to visit and recommend...