El Virrey Hotel Boutique — Hotel in Honda

We have been visiting “El Virrey Hotel Boutique” in Honda, Tolima since 2016 (2021). The staff has changed since but the treatment by the new staff has been outstanding. We always ask for a room on the bottom floor to have direct access to the pool by our kids but have also stayed on the second floor at times of high occupancy.

The rooms: Are comfortable. there is a 40” Tv available and cable but all of the channels are in Spanish. The beds are comfortable and some of the rooms have bunk beds available. There is air conditioning in the rooms and it works well. There are small refrigerators in the rooms. There are safes available in the rooms to secure your valuables. There are no tables available inside the rooms.

The bathroom: There is hot water to shower but in our room (103) the connection are inverted. The hot water comes out real hot for a while, then it turns cold. You have to turn off the water and then reopen it to get hot water again. The sink in the bathroom kept leaking water on the floor.

The Parking Space: There is a secure indoor parking but it's very limited, especially during high season. The hotel does not count with sufficient parking spaces for the amount of rooms. It can only accommodate about 8 cars and in the morning if people are leaving early you may be called to move your vehicle to allow others to get out.

The pool: There are three pools. Two round pools for small children and one for adults. The pool is clean and the water is always kept clean. The hotel is away from the center of town but not out of the city limits and offers tranquility and is free from the city's noise.

The staff: is great and eager to help with whatever is needed by the guess. The lady that was in charge of the kitchen and room cleaning (Rocio) was great, so are Maritza, Sandra, and Sandra’s Daughter.

The Dining Area: During the time of the pandemic, the available dining area was accommodated to maintain separation by installing partitions with wood and glass. Breakfast is offered included in the price.

Overall, the installation is kept clean and tidy.

RECOMMENDATIONS TO THE OWNERS: More maintenance in the rooms should be implemented and cleanliness, specifically in the bathroom areas. Staff should be trained in proper cleaning techniques and proper maintenance procedures.

Supervisors should conduct a daily inspection of 10% of total rooms to identify maintenance and cleanliness problems.

Staff should inform guess to remove all personal property from the two available umbrella tables available in the patio area after they have finished using the pool. Some guess will leave swimming suit and towels on them overnight, to secure the tables in the morning, not allowing other guests to use the...

The hotel offered a nice setting, with spacious rooms, hot water and good breakfasts. Unfortunately the wifi did not work very well. We wanted to stay longer, but had no wifi for 2 days and needed to connect to home. The pool area was a nice place to relax and the staff friendly. The bar did not serve cocktails and not sure why as the they were on the menu?? A bit more ambition from some staff such as daily sweeping and cleanup of deck table and chairs would make this place a five star. Especially when we seen staff napping in the shade when there was...

Es importante manifestar . Para mejorar . El desayuno con pan tajado un día tostado otro día frío las arepas frías . El café frío sacan tinto caliente y le aplican la leche de la bolsa. Fruta todos lis días la misma patilla . Y helada debió sobrar del día anterior y la guardaron en la nevera. El posillo sin plato . Es como sirviéndole a un grupo cuando cada uno éramos independientes . Ya se puede compartir y es rico . Cuando se hace familiar. Falta mucho mucho aseo en las zonas comunes . Ormigas . Si se están haciendo arreglos recoger . O cerrar esa zona . El parqueadero no se le dice a la persona como debe acomodar su carro para no tener inconvenientes . No solamente de levantar la persona . Si que es bien difícil sacarlos carros . En una ocasión no pudimos nos tocó dejar afuera el carro . No se podía entrar . Se nos quedaron las luces estacionarias . Sino es por que tuvimos a llevar álgo del carro nadie manifiesta nada. La Presentación de la administradora ( saluda cómo le va. Tan bonito decir el nombre . No solamente ella . La recepcionista . ................. Instruir al personal . Hay buen carisma y disposición en ellos . El lugar es Bien hermoso . Hecho con mucho gusto . La piscina no se limpia todos los días. . Tampico mé gusto cobrar 20.000 por hora que me quedé en la habitación en temporada baja . Si es alta. O se tiene grupo o familias llegando comprensible claro . Si el huésped se queda varios días con más verás se puede . Espero sean tomados los comentarios de acuerdo a sus políticas. *Dios...