Reservation process was slow and difficult. We dealt with Verena but it was hard to get a hold of her. We wanted to stay in the hotel block and were told there was availability, but she had got it wrong and booked us in the Rancheria, which we did not enjoy at all, especially for the price we paid. The rancheria rooms were old and did not feel comfortable. Sand was everywhere in the room and there was no way to clean off the sand before getting in the room. The hotel room was very big but also very empty, and did not look very nice or comfortable. Even the toilet was too big and empty. The wifi connection was bad and slow. Even though it was promoted as a resort, there really was no other activities provided by the hotel other than the beach and the pool (which was full most of the time, no social distancing at all, covid...). The food was ok, and we found lunch to consistently be better than breakfast and dinner, which didn't have good options. The front desk staff were horrendous. The check in staff were so slow and unattentive. The wait was long, and there really wasn't any place to wait. The initial room we received didn't even have sheets on the bed! It was a very bad experience to start. And then we didn't find any blankets or towels and we had to go to the front desk and ask them for it, because there are no phones to call the front. Instead of getting room service to bring it to the room and apologising for the mistake, we were given the towels and blankets at the front desk and told to just take it to our rooms. Not something we expected for the price we paid and the type of resort it's branding itself to be.||||Great views, and mostly solitary beaches. But with a full resort, even the beaches become full. I understand paying for the feeling of a private beach and being away from everyone else, but that's all you're really paying that much for. Even the beach wasn't that great, and it was very windy when we visited, meaning alot of waves that weren't great for people not comfortable with the water. ||||All in all, good location, but I don't think I'll be back and I don't think I would recommend it to others as well. Definitely not worth the price paid, and there are other hotels that are just as private with nicer beaches and better prices, and most importantly, better staff and attention...
Read moreReservation process was slow and difficult. We dealt with Verena but it was hard to get a hold of her. We wanted to stay in the hotel block and were told there was availability, but she had got it wrong and booked us in the Rancheria, which we did not enjoy at all, especially for the price we paid. The rancheria rooms were old and did not feel comfortable. Sand was everywhere in the room and there was no way to clean off the sand before getting in the room. The hotel room was very big but also very empty, and did not look very nice or comfortable. Even the toilet was too big and empty. The wifi connection was bad and slow. Even though it was promoted as a resort, there really was no other activities provided by the hotel other than the beach and the pool (which was full most of the time, no social distancing at all, covid...). The food was ok, and we found lunch to consistently be better than breakfast and dinner, which didn't have good options. The front desk staff were horrendous. The check in staff were so slow and unattentive. The wait was long, and there really wasn't any place to wait. The initial room we received didn't even have sheets on the bed! It was a very bad experience to start. And then we didn't find any blankets or towels and we had to go to the front desk and ask them for it, because there are no phones to call the front. Instead of getting room service to bring it to the room and apologising for the mistake, we were given the towels and blankets at the front desk and told to just take it to our rooms. Not something we expected for the price we paid and the type of resort it's branding itself to be.||||Great views, and mostly solitary beaches. But with a full resort, even the beaches become full. I understand paying for the feeling of a private beach and being away from everyone else, but that's all you're really paying that much for. Even the beach wasn't that great, and it was very windy when we visited, meaning alot of waves that weren't great for people not comfortable with the water. ||||All in all, good location, but I don't think I'll be back and I don't think I would recommend it to others as well. Definitely not worth the price paid, and there are other hotels that are just as private with nicer beaches and better prices, and most importantly, better staff and attention...
Read moreReservation process was slow and difficult. We dealt with Verena but it was hard to get a hold of her. We wanted to stay in the hotel block and were told there was availability, but she had got it wrong and booked us in the Rancheria, which we did not enjoy at all, especially for the price we paid. The rancheria rooms were old and did not feel comfortable. Sand was everywhere in the room and there was no way to clean off the sand before getting in the room. The hotel room was very big but also very empty, and did not look very nice or comfortable. Even the toilet was too big and empty. The wifi connection was bad and slow. Even though it was promoted as a resort, there really was no other activities provided by the hotel other than the beach and the pool (which was full most of the time, no social distancing at all, covid...). The food was ok, and we found lunch to consistently be better than breakfast and dinner, which didn't have good options. The front desk staff were horrendous. The check in staff were so slow and unattentive. The wait was long, and there really wasn't any place to wait. The initial room we received didn't even have sheets on the bed! It was a very bad experience to start. And then we didn't find any blankets or towels and we had to go to the front desk and ask them for it, because there are no phones to call the front. Instead of getting room service to bring it to the room and apologising for the mistake, we were given the towels and blankets at the front desk and told to just take it to our rooms. Not something we expected for the price we paid and the type of resort it's branding itself to be.||||Great views, and mostly solitary beaches. But with a full resort, even the beaches become full. I understand paying for the feeling of a private beach and being away from everyone else, but that's all you're really paying that much for. Even the beach wasn't that great, and it was very windy when we visited, meaning alot of waves that weren't great for people not comfortable with the water. ||||All in all, good location, but I don't think I'll be back and I don't think I would recommend it to others as well. Definitely not worth the price paid, and there are other hotels that are just as private with nicer beaches and better prices, and most importantly, better staff and attention...
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