BHB — Hotel in Leticia

I decided to leave a review after all – simply because the owner clearly can’t handle criticism and tried to refute my wife’s review from a few days ago by twisting facts, downplaying issues, and shifting the blame onto us, the guests.

Regarding the air conditioning:
Yes, we accidentally booked a room without AC. But it was the same room, and the hotel staff had just withheld the remote. That’s not a big deal – the situation could’ve easily been resolved by paying the price difference. Even using translation tools (language barrier, see below), we couldn’t resolve the issue with the staff. Then the owner appeared – but he barely spoke a word of English. Still, we assumed he’d have the business sense to hand over the remote for the price difference shown on Booking.com – but far from it. We even asked if we could cancel and rebook the discounted room with AC online. He just grinned and refused. So his later statement was not only false, but his reaction showed that his greed outweighs guest satisfaction.

Regarding language:
Translation tools are great. We’ve used them daily for months. So the owner’s claim that we refused to use them is ridiculous. Besides, he was rarely present and didn’t witness his staff trying to communicate with us or others.

Regarding breakfast:
The owner again tried to promote the hotel breakfast. We would never recommend it – it was truly below average, although tastes differ. What I can’t accept is the claim we asked for seconds of items not included. That’s a lie. The owner wasn’t there either. Standing up for staff is admirable – every good boss does that. But lying, dismissing criticism, and treating guests as fools is unprofessional and shows poor character.

Regarding the shower:
As mentioned, the owner refused our request to cancel our second stay. So we had no choice but to check back into the same room. After our first night, we clearly told the staff the broken shower was unacceptable and needed urgent repair. But as my wife said, the problem wasn’t just the shower. The apartment is worn out, and many repairs are overdue.

Regarding cleanliness:
The room was filthy from top to bottom. So pointing it out at check-in – as the owner suggests – wouldn’t have helped. The staff clearly didn’t know how to use a broom, mop, or cloth properly.

Final and most important point:
The owner points to all the good reviews and claims the problem was us. That level of arrogance and inability to accept criticism is staggering. Anyone is free to visit and judge for themselves. As guests, we can only share our experience (factually) with others. A quick look at the reviews reveals three things: Most are very old – not a good sign. Many were posted by Google users with just one or two reviews – strong evidence that some may be bought. Older reviews mention a different hotel name – suggesting the property changed ownership and the listing with positive reviews was taken over.

We wish the owner success and many satisfied guests. But more than anything, we wish him the ability to accept criticism and stick to the truth. From us, all he deserves is a disappointed shake...

We stayed a total of three nights at BHB – one night before and two nights after our Amazon trip. Unfortunately, we were no longer able to cancel the remaining two nights for free, otherwise we definitely would not have checked back into this hotel.

We’ve been traveling around the world for the past ten months, and this hotel had by far the worst value for money of our entire trip. We honestly cannot understand all the positive reviews.

We took a long time to decide what to write in this review, but we hope it helps the owner realize that there’s a lot of room for improvement – and that it prevents other travelers from a bad surprise:

Language: None of the staff speaks English – not a single word. Without Spanish skills, you are completely dependent on Google Translate, which makes communication very difficult.

Room booking & air conditioning: Upon arrival, we realized we had accidentally booked a room without air conditioning. While there was an AC unit in the room, the remote control was only handed out for an extra €12 per night – which was nearly 50% of the original room price! When we asked why the price difference on Booking.com was only €2 per night, the manager reacted very rudely and came up with flimsy excuses. Honestly, he treated us like fools, which we made very clear to him. After a lot of back and forth, we eventually agreed on a €5 surcharge per night – which we still found unreasonable.

Cleanliness: The apartment was absolutely filthy. It seemed like it hadn’t been thoroughly cleaned in months. There were hairs, dust, and dirt all over the floor, and the bathroom was also completely dirty.

General condition: Overall, everything was quite run-down. The table had a big crack, the bedroom door handle fell off every time we closed the door, and the bedside lamp didn’t even have a bulb. During our first night, the shower was broken and a huge amount of water flowed all night long. The dripping noise was incredibly loud and extremely annoying.

Breakfast: At breakfast, my husband asked for a second helping because he was still hungry. This would have cost extra – even though breakfast wasn’t cheap to begin with and was very basic. We’ve never experienced anything like that on our entire trip. Also, breakfast ends at 8:30 AM, which is far from guest-friendly.

Summary: The owner should start by investing a few pesos into room maintenance, keep a closer eye on the cleaning staff, and stop treating guests like fools. Then, and only then, could the current price be justified – because in theory, the apartments are actually spacious and...

I have been trying to go to Leticia at least once a year for the last 6 years, with how much tourism there has grown I have tried different hotels to find the one that best meets mine and my family needs and wants, I can say BHB met and exceeded expectations. I like the location because it is pretty quiet, away from the busy part of the city and very little traffic. The apartments get cleaned on the daily basis and they even offer laundry services. I def took advantage of the laundry services because I did not want to get back home with a suitcase full of dirty clothes. I had fast internet without interruptions there, which it is the time for me in 6 years. I had the pleasure to meet the owners who are continuing to work on delivering exceptional service, adding perks to the hotel such a pool and breakfast. I highly recommend this hotel, I will def...