ESTELAR Paipa Hotel & Centro de Convenciones — Hotel in Paipa

I took my wife here for diner recently and we were pleasantly surprised. It was her birthday and I wanted to not only to surprise her with a restaurant that offered great food, but also excellent service, relaxed atmosphere and a great view of the Sochagota lake. We are both great foodies and are always on the lookout for flavours and culinary experiences that would remind us of our years in our beloved England. I have to admit that my first choice of restaurant for our special evening wasn't the Estelar Paipa. However, in my mind I knew that it was the number one in elegance, prestige and a well established option. I wasn't wrong, from the moment we arrived at the gate we were offered amazing customer service, friendly and helpful. The drive towards the car park reminds you why this place is so special, the beautiful lake side scenery fills up your windscreen. Once inside we were greeted by more helpful and friendly staff. Our two year old son wasn't himself that night, upset and angry, however at least three of the waiters made attempts to distract him and offered ballons and other things to try and calm him down and it worked. The food was absolutely delicious, we ordered the duo ceviche and it was an explosion of fancy flavours in our mouths. For the main course my wife had fish and I had a cazuela which were both delicious and actually quite a big portion! The lake view was outstanding. I asked our waiter if it would be possible to write a Happy birthday decoration on my wife's desert plate and he complied beautifully. He even placed a candle on her desert and so it looked like I had staged the whole thing in advance when the truth was that I just told him that it was her birthday and if he could do something special to her desert. In conclusion, an amazing experience, we felt at home thanks to the excellent customer service and at the same time we felt special, well fed and happy. I would recommended this place 1.000 percent. By the way, if you're thinking that all of these things would cost you an arm and a leg... think again, your wallet will love it. I have been to places around here in Boyaca which are a lot more expensive and do not offer the quality and experience that the Estelar...

We just returned from a five night stay and we had a wonderful time. We took my in-laws for Christmas and the four of us enjoyed the hotel very much! We had been there years ago and it is even better than we remembered! |The hotel is beautiful, the design has won architectural prizes, the service is outstanding, the rooms are very comfortable, the restaurants are amazing and there are activities for everyone to enjoy, according to their preferences.|The natural hot springs jacuzzis are incredible to relax, you just need to reserve your slot every day to ensure you can enjoy them.|We also tried both restaurants, the Italian has great ambiance and the food is exquisite. We tried their T-bone, pasta, raviolis, risotto, pizza and everything was delicious! The international restaurant that serves the thee meals has lots of options and all of them are really good, they serve the breakfast buffet every day, which has lots of options of international food as well as local treats to taste the flavors of the region.|The Wine Bar has great ambiance and they have lots of options for wines, spirits and cocktails with incredible service.|I also tried a massage at their spa and it was very relaxing, just found it different as the massager used gloves so the feeling is different, not in a bad way.|The party that they threw for Christmas Eve was incredible, the buffet was amazing with lots of options and delights, the orchestra and DJ were really good and entertaining, the decoration of the room was gorgeous, we had a wonderful celebration!|Overall the experience was excellent, we highly recommend the hotel for a restful and relaxing vacation, we will...

Hotel is very clean. Spa services are great! Pool is nicely kept.

However their restaurant service is very inconsistent. We’re a group of 7, therefore it was sometimes hard to find a table for us. Usually they would allow us to combine 2 tables together indoors and outdoors. But for whatever reason they wouldn’t allow us to combine tables today. They wanted us to sit separately due to protocol. I feel for a family resort they should be a little more accommodating.

They wouldn’t seat my 13 year old niece the other day because she had platform sandals, but yet I see an older gentleman today with flip flops. They should be clear on such dress codes. Also, it’s odd to have these type of dress codes when the hotel it’s self is so outdated.

My recommendation is to be clear and consistent with protocol...