Hotel Lagos Latin America — Hotel in Pasto

The staff was great, the location was also perfect.

This location had all its rooms booked so I was given a room on a different location. However, There was a concert behind the hotel. nobody warned me when I called and ask if there was availability. The noise was that bad, we could not sleep and we ended up leaving at 4am.

(We checked in at 11pm but because of the noise we decided to go and have something to eat and check some pubs, we came back at 3am) but the concert was still going. So we basically were there for just 1 hour. Talked to management and the only thing that was offered was a 15% off discount from The booking price. like really? never gonna stay here ever again. 20m from this place there are 3 hotels that are the same but at a way better rate. Poor customer service to be honest. Not recommended

El personal estuvo genial, la localidad fue perfecta. Pero en esta localidad tenían todos los cuartos ocupados. Así que nos trasladaron a otro hotel. Hubo un concierto al respaldo del hotel (del cual jamás se me fue informado) cuando llame a preguntar si había disponibilidad. El ruido fue tan tenaz que nos fuimos a las 4am sin contar que llegamos a las 3am (porque cuando llegamos a las 11pm a hacer el checkin, el ruido era tremendo) así que decidimos ir a comer algo y a tomar algo cerca del hotel. Llegamos a las 3am y seguía el ruido, a las 4 no aguantamos y nos fuimos. Básicamente usamos el hotel por 1 hora.

Llamé para hablar con gerencia y lo único que ofrecieron respecto a eso fue un 15% del precio total de booking. O sea un descuento de 28,000$ pesos. En serio? Jamás me volveré a quedar aquí. En la misma cuadra hay varios hoteles con los mismos servicios y los cuartos muy similares por tan solo 95,000$ mientras que aquí el costo es de 195,000$. Así que, perdieron a un cliente. Pésimo...

Unfortunately we were met upon arrival by the bellboy at night. A very friendly person at the end, but had no clue on how to handle on-line-bookings. We got a different room as the booked (some rooms are remarkably small). Team was overly friendly in the morning- this did compensate to some extent, the initial difficulties we had the night before. ||the interior room was loud, as you could hear many of the other...

After arriving with a confirmed rate, they doubled the rate from 200000 pesos to 400000pesos.The rooms were mis-represented in the photos and noisy. A nod to kitchen staff who were pleasant and accommodating. When we got home to our bill, they had charged our card for days we hadn't stayed there. Reported as fraudulent...