Hacienda La Pacifica — Hotel in Cañas

This was a beautifully serene hotel. We loved the huge pool. The room had it all. We even had a really nice meal there. Oh and we enjoyed the numerous deer & agoutis very much. ||You might be wondering why, then, would I leave this poor review. Well I did something foolish: when I was simultaneously making several bookings for hotels, airfare & rental car back in March, I selected the wrong dates for this, and only this, hotel. When I realized my mistake, just a few days before our departure, I totally panicked. But then I figured oh well this is COSTA RICA after all, the land of hospitality & Pura Vida, some of the best customer service in the entire world, surely they will understand. Not at all. They just kept pointing to their policy. And it’s true I did not catch my mistake within 30 days. And ok I did receive an email,|confirmation, but I did not open it. And I understand why hotels need to have policies. But I think they also need to consider EXTENUATING CIRCUMSTANCES. After pleasing my case to them, I ended up having paid for staying a night at La Hacienda when I was NOT EVEN IN THE COUNTRY and then ADFITIONALLY for the correct night when I DID stay there and I had a very nice time. I tried to get in touch with their finance manager to understand if the hotel was booked for that night in March (AKA did they turn away potential guests in March?- doubtful) but the hotel declined to give me that person’s contact information. It’s just a shame that they had many opportunities to take the highroad in this unique situation yet the hotel continued to point to this policy & show little empathy for my story. So when I return to CR I will stay elsewhere and I caution you of this hotel’s rigidity as you determine...

Stayed here as a convenient stop on route,  but it exceeded our expectations. Although just off the main highway, Hacienda La Pacifica has a lovely setting. Its so quiet and tranquil, with our superior room more like a rustic cabin set amongst the trees. It was a good size and very clean and comfortable with a nice bathroom and large shower area offering plenty of hot water. There was a private terrace at the back with rocking chairs where we sat and watched an abundance of wildlife. There is an inviting, well maintained pool too. The restaurant is lovely,  with both inside and outside seating.  We enjoyed the included breakfast and had dinner here too, which was also very good with ample choice. Having the white tailed deer visit as we ate was an added highlight. The staff were also very friendly and accommodating. We're glad we found this place. Just a short walk away is Las Pumas animal rescue centre, which is well worth a visit. They do such good work and  we learned a lot from one of the rehabilitation staff who enthusiastically guided us around...

I'll hit the important first. Comfortable beds, AC and a hot shower. Also pay for the breakfast, I'll tell you why later. We were traveling from La Leona waterfall to Monteverde and needed a place to stay. Chat GPT suggested this hotel. I could not have been happier. We pulled up in the dark. Staff was wonderful and checked us in quickly. You drive your car to the cottage. Reminded us of an RV park in the US. "In a good way" Crushed gravel road and lush vegetation. The cottage was very nice like a legit hacienda. Big bathroom, big room, 3 beds, TV, fridge and a coffee maker. Then an additional seating area inside and a patio with more seating. We needed towels and the staff was there within 10 min. Did I mention deer all over the property. Next morning we walked to have breakfast. The three ladies were adorable. The breakfast was amazing and they kept bringing more food out. Everything was fresh and homemade. I stayed there the night of August 8th. If the manager reads this, please commend your entire staff. Everyone...