Past reviews might reflect when this used to be a Hilton. It certainly isn't anymore -its just run-down. Don't ever compare this place to quality top-level "all-inclusives" if you have been to others. You'll know what we mean as soon as you step into the foyer. Also you'd better have some fluency in Spanish, since few associates can communicate in English. We were here just before Covid. We paid the "premium" all-inclusive, but still didn't get the ocean-view we booked on-line. The "Ocean view" premium building is the "U" shaped building on the far left if you view in Google satellite view. Just a partial view from the balcony at the far internal end of the U, is still considered ocean view in premium price. Next, the balcony walls are too high and all-brick. You can't really sit down and enjoy any view. We decided to just go with it instead of arguing during the late evening check-in after a long tiring trip from Arenal. The rooms in the premium building are best 2 stars back in the US. Pretty basic and functional - like a good motel room, except with 10' high ceilings (see pix online). The kids wanted to enjoy the game/teen room, but it only opens a few hours everyday. Once we did get in, it was a laugh. The room has a "dance floor" in a corner and the music is unbelievably LOUD throughout the play room (huge speakers blaring away) - no matter there is no one there! If management is reading this - please realize that there is something called "sound pollution" and just because the room-admin/coordinator who is sitting there can tolerate it does not mean that we have to SUFFER (even the admin didn't stick around one day and simply left us to our own devices). We are in the resort to RELAX. Tone the volume it down to 10% of what it is now and people can still dance in that area - and if no one is there, why is the music playing at headbanger levels? Just Ugh ridiculous. Next about the game room - they run HTPC/Windows Game machines with Xbox and other other PC games. This is another joke. We could get to the start menu and other options on the screen and found expired versions of McAfee and maybe one or two anti-virus running. Looking at task manager, we could tell that the machines were infected (I'm a IT security guy). For anyone reading this, please under no circumstances login to any of your own (or kids) xbox or other game or internet accounts. Your creds will be stolen instantly. Play the onscreen games as much as you can without performing any login, and leave. The second night there was a group of kids hogging the air hockey and table tennis who were very belligerent - even at the adults! - and unafraid to bully. The room admin/coordinator cannot be bothered for anything and didn't speak English anyways. YMMY -we'd suggest you hang around with your kids if you see anything untoward. Then we tried to check out the "evening entertainment" (on certain days). These are "only in Spanish" affairs and NOT FOR KIDS. So we had to leave. Next the food. Yes there are always lines and you should get in early before they close. Best we can say about the food is that is was OK. Tons of fried stuff, carbs and sugar if you are into that. They also lay out a small afternoon break, which is coffee, cookies and such. Any silver lining? It has a private beach area outside the premium building. Of course anyone from elsewhere can keep walking into this area, but the premium-only restriction was largely followed and the beach was sparse - perhaps they do police it occasionally and ask others to leave. The premium building also hast its own (OK) pools which are actually policed and access is verified. Else the rest of the facilities are jam-packed (at least before Covid) and mostly with natives. In conclusion, this is definitely a cool place for the natives (or Spanish speakers) who enjoy a day there. If you are not a native and OK with the low standards since Hilton left + paying a premium price on top, then go for it. Sorry but we come here spoiled by the Moon Palace and others that are a far better quality...
Read moreI wanted an all-inclusive resort close to my home base an hour away and this was the closest one. My next choice was 4 hours away. I will be more certain next time. This place was awful!
I signed up for premium and expected real VIP treatment. The restaurant for premium customers served a disgusting breakfast and almost worse lunch our first full day. The first day we arrived three hours earlier than check-in and had to pay $30 each for a deplorable buffet lunch. We weren't made aware of the specialty restaurants serving seafood in one and Italian food in another, nor that we needed to sign up for a table. They both were sold out and our only other choice was the deplorable buffet.
We ordered eggs over medium and hash browns and bacon for breakfast at the "premium" restaurant this morning and the eggs were so rubbery, I couldn't cut the white of the egg with a fork. The eggs we were served initially were cooked in an oven instead of a skillet. We asked for fresh eggs and they complied. We know what to ask for next time. The bacon was way undercooked and the hash browns were way over cooked. They only serve margarine instead of butter, which tells me that they are cheap, even with high-paying premium customers.
Fot lunch I ordered a chuck steak with mashed potatoes for lunch and specified medium well, I got the steak and it was nearly impossible to cut with a steak knife. I discovered that it was simply seared and not cooked. I asked that it would be cooked longer. They brought it out and it looked like nothing was done. I told them to take it away and bring me a quarter pounder with cheese, Well done! It was cooked right.
We were warned about watered down drinks and tasteless food from other Google reviews, but we had to find out for ourselves. It was true! My wife ordered a piña colada three separate times and they all were poorly made. Negligible alcohol. At least the water they served was filtered.
I gave high marks for the location as we did get a broad view of the Pacific Ocean but few people were swimming in it. The sight of several container ships staged around off shore didn't exactly benefit the views.
The place is definitely "dated" as other reviews brought out. Peeling paint, signs of termite damage and broken pavement bricks.
We had to request a replacement for the hair dryer twice because the first two didn't work. The thermostat showed 23 or 24 Celsius when we set it to 16. Even though it was somewhat cooler than outdoors, a better blowing fan would have helped a lot!
I had a good night's rest on the bed and the shower was big enough for my wife and I to bathe together. I appreciated the safety bars beside the toilet as well as in the shower.
The restaurant areas had issues with birds flying in and around the patrons. Iguanas were frequent also.
The main redeeming quality of our whole stay was the friendly employees who served in various roles, from security to servers. Although we only tipped one time, I would have one tip for all the good people who are employed at this resort: find a better position somewhere else. You deserve more!
Oh, and by the way, if you buy a piece of clothing at the gift shop, try it on before you leave the store. My wife didn't try something on and didn't know there's no return for credit or refund once you leave the store, even though you are a "premium" guest.
Men, guard your eyes when you come. There's lots of eye-candy at this resort and you don't want your significant other to catch you looking at it.
To add insult to injury, the only parking spot available for me was underneath a large tree where my van was subjected to constant bombardment of bird poo and the resort had no facilities for washing it off. The immediate business district outside the resort was so poor and filthy, I didn't want to risk having my car scratched. I won't come back
Last, but by no means least, without a working knowledge of Spanish, English-only guests are going to be more frustrated than I. Fortunately I have a Tica wife, a Costa Rica native. Otherwise, I would be...
Read moreThis visit, we learned all inclusive = rip you off as much as possible. The nicest thing about this hotel BY FAR was the lobby. Won't be doing the resort thing again, I'd much prefer to pay for actually good food, drinks, room, etc. Thank goodness for my wonderful, good spirited wife, or this could have been an atrocious time.
We arrive to check in in a nice lobby, there are about 6 people working behind the front desk, and at least 6 more wandering around supposedly helping, but it takes about 20 minutes before we are shepherded into a very ugly conference hall instead. Again, tons of people working but the line takes another 20 minutes or so.
We arrive in our room, it is as stated in the other reviews, very 80s-90s. It's pretty dark, smells like either a rat died or someone shoved a wet towel in the vents, and the AC is extremely loud. It is fortunately relatively clean and the beds are comfy. There's no room service.
We go downstairs to a "foam party" which is a VERY crowded pool with kind of a medium amount of bubbles in it, and a guy screaming into a microphone. Basically all the events were along the lines of "guy yelling in mic", so we steered clear of the main pool.
We got cocktails, we had SIX drinks each and did not feel even somewhat buzzed. I imagine each maybe had 1/4 of a shot in it, or maybe the alcohol bottles were filled with water. We got snacks at the pub and had a burrito filled with french fries, with a side of french fries. No seasoning and very minimal salt -- remember what I said about ripping you off maximally? Apparently that extends to salt on the food?
We walked to the beach - it was a pretty view but the water was way too dirty to swim in, if not obvious by its murkiness, then emphasized by the oil tankers in the distance. The dock was closed and clearly falling apart.
Dinner was one of the most mediocre buffets I've ever been to. Again, most of the food was not seasoned, not well cooked, and a poor imitation of food you can get way cheaper and way tastier anywhere else in the country (for example, we had caldosas the day before, and the ones in the buffet tasted like they had watered down the lime and used old fish in comparison to the ones we got for about 1000c at a stand in san jose) There was a wide variety of food to choose from but it was basically all terrible. The coffee was extremely watery, but also tasted burnt and old.
There are SO many people working there, and I felt so bad for them, almost all of them looked very sad. Again, I would rather have less employees to help me but have them be treated more respectfully by management.
We briefly swam in one of the pools and it was fine, kind of cold and super chlorinated.
At night, fortunately the drinks were poured a little stronger, there's a fancy bar, but it seats about 20 people and they refuse to serve you unless you find a chair. It was only open from maybe 6 to 10 or so, so we couldnt get a seat. At the less fancy bar, one of the worst sounding sound systems I've encountered was absolutely blasting cheesy old pop hits, again, with a guy screaming into the microphone periodically. We basically ran in, got drinks, and then ran 100+ meters away to get out of the range of the sound system. Every now and then 5 or so people would get up to dance, but I wouldn't really call it a party by any stretch.
Breakfast was also buffet style, again the coffee was TERRIBLE and surprisingly difficult to acquire (there was a counter with no one behind it and we stood there confused for a few minutes before someone showed up to pour us a watery coffee) and the food was so mediocre we wished we had just left first thing in the morning and gone elsewhere.
Sorry y'all, your money is definitely better spent elsewhere. We could have paid much much less for a much...
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