Trcol — Hotel in Grad Novalja

The rooms were okay – much space and with two balconys – but both air conditioning in the bedrooms were not working, which made sleeping uncomfortable. They also charge you a fee if you don’t take out your own trash. We were given dirty bed sheets full of stains and holes. When I went to ask for clean ones, the young man at the reception acted like he didn’t believe me – until I showed him photos. And the replacement sheets he gave us? Also stained. You only get one key for a group of four, which is totally impractical. When we asked what to do if we came back separately at night, this same guy told us, “Just don’t lock the door – nobody’s going to come in anyway.” That’s a completely irresponsible thing to say, especially since the reception is left completely unattended most of the time. Anyone could have just walked in from the street! Later, when two of us left and we stayed in the room with the door locked (as you’d expect when sleeping), the guy promised to unlock the door for them at night. He told us to make sure the key wasn’t left in the lock – which we didn’t do. But when he tried to open the door, he only used one of the two keys on the keyring – the wrong one – and blamed us for supposedly leaving the key inside the lock, which was absolutely not true!! Then he told our friends “Good luck!” and just walked away, leaving them stuck in the hallway in the middle of the night. Is this the way to treat other people? Especially then it is your mistake? This guy was by far the worst part of the entire stay – rude, arrogant, and completely unprofessional. We have no idea why he treated us this way – we were always polite...

Was generally ok, however some things to note before choosing to book this place:

Good: Pool is lovely with high end pool beds and shading. Location is decent. Quick walk to town and not too far to walk to bus station

Bad: You are immediately warned about how you must clean the apartment yourself at departure. Not just tidy, but clean. Mop and bucket are in room for you to clean floors. Trash must be taken out. All kitchen cleaned etc. There are no toiletries provided and if you must buy any exrra toilet rolls yourself.

Bed was terrible, was like a camp bed only worse. The pillows were the worst, they were like just rolled up sheets inside the pillow case.

They are very strict on adults making any kind of noise during the night but completely fine with screaming kids all day long. If you are going to stay I would advise not accepting a room on lower floors and facing pool.

The service was not with a smile at all! Usually you got a look of why are you bothering me and why asking so many questions.

Finally, they cancelled our booking.com booking as soon as we'd checked in. This we assume either to try to not pay a fee or to prevent an...

Terrible experience. When we first arrived, we were told there was a €50 deposit per person, then later told it was €100. We never received a receipt for this, and when it came time to check out, they refused to return the deposit and walked away without any explanation.

The woman managing the apartment was rude, unprofessional, and appeared to be under the influence of drugs. We were harassed, ignored by staff, and falsely accused of damaging a couch that was already broken when we got there, luckily we had photo proof.

To top it off, they ran off and left us waiting in reception while we were trying to check out and catch a flight. They dragged the entire process out and were completely unhelpful. It was like they wanted to drag it out so we could walk away, leaving the deposit as they knew we had to go. They were laughing and cracking jokes about the situation.

Avoid this place. If you do stay, make sure to get everything in writing and ask a receipt for any deposit. Make sure you also take photos when you get there to cover yourself. Do...