Hotel Frankopan — Hotel in Grad Ogulin

Service is friendly but unprofessional. People clearly have no experience in hospitality. This place felt like the world 50 years ago, but a shabby version. We visited as couple with 2 year old child. A/C wasn't working, they said it was temporary and got fixed. There is a previous review from someone else from July that already stated a broken A/C. So it's definitely not temporary. Our room, 106, was 30°C hot as it's facing the afternoon/evening sun. Outside temperature was 34°C when we arrived at 7:30pm. In the morning, the room was 29°C. Sleeping was impossible, we were completely soaked. Opening windows is not an option as the room faces a main junction and street lights from right outside the room shine right into the bed. Checked out early (6:30am) as we couldn't sleep. Reception doesn't open before 7am. The cleaning lady was helpful in calling the boss and negotiating a price for us but we should have paid even less. The shower water doesn't drain (see photo, taken after a quick 3min shower). Beds are old, short, uncomfortable and worn...

On Sunday 21/2/2024 ten of us came to have a lunch. What a disaster... Menu selection was poor, but ok, some of us like me ordered deer goulash in cherry sauce with homemade gnocchi. Even though the restaurant was almost empty, we waited for almost an hour to get the food. And when it finally arrived (miracle happened: we asked waitress where is the food and it arrived next minute) it was cold and non-edible. All of the dishes were cold. Venison was tasteles,s sauces was..don't have a description for it. Childred ordered breaded chicken with croquettes which was also cold. A meat plate was non-edible cold 'thing' that maybe looked like a meat. Maybe hotel should find a cook, as it seems they...

My fiancé and I visited your restaurant in January. It was so very cold outside but inside it was so cozy, pleasant and our waitress was so nice to us that we wanted to stay longer only to talk to her.|The food was amazing, fresh, nicely served, seasoned just right. The crepes with wine sauce were the frothiest, fluffiest and biggest crepes I have ever had.|I want to come back to Ogulin only because of hotel Frankopan's staff and food.|The reason I write this so late is that I went to Interslast and Ogulinska masnica was presented there do it reminded me of my great experience.|We'll come...