Hotel Union — Hotel in okres Louny

I came to Prague as a tourist and book hotel Union with advance payment in amount of 330,6 EUR . I would like to inform travelers that this hotel policy is really rapacious. They withdraw money from my account and don’t want to compensate it due to the fact that my booking was made by mistake. There is another Hotel Union located in Prague 2 that I intend to stay there. Even I informed hotel that not going to come to their location, as this is mistake due to same name of the hotel that is located in city center and their hotel out of the city - 55 km away I need to pay 2000 CZH to just to get there!!! Is the same name used by purpose? I asked to take a fair fee at least for one night, but they refused. As per my understanding it’s fair to compensate at least partly but not to tell travelers who is not familiar with location that this mistake will cost you now 330 EUR.||||Dear OWNERs,||Is this kind of service you would like to receive while you are...

I came to Prague as a tourist and book hotel Union with advance payment in amount of 330,6 EUR . I would like to inform travelers that this hotel policy is really rapacious. They withdraw money from my account and don’t want to compensate it due to the fact that my booking was made by mistake. There is another Hotel Union located in Prague 2 that I intend to stay there. Even I informed hotel that not going to come to their location, as this is mistake due to same name of the hotel that is located in city center and their hotel out of the city - 55 km away I need to pay 2000 CZH to just to get there!!! Is the same name used by purpose? I asked to take a fair fee at least for one night, but they refused. As per my understanding it’s fair to compensate at least partly but not to tell travelers who is not familiar with location that this mistake will cost you now 330 EUR.

Dear OWNERs, Is this kind of service you would like to receive while you are...

This hotel and the adjacent hotel Cerny Kun are connected but apparently have different owners. Both look fantastic from the outside nestled in the quaint, quiet Louny downtown. Once you get past the facade and nice lobby, you begin to realize how dirty it is. The mattress in the room was barely covered by a sheet and both needed replacing years ago. The towels were awful. Honestly, I use nicer towels to clean my car. There was no toilet paper. I went to plug in my lab top and could not believe all the dirt on the floor near the bed. I could go on and on about the cleanliness and would love to say that at least the people were friendly, but that is not the case. The waiter in the restaurant seemed annoyed with the patrons and the food was served under-cooked. It is no surprise that the clerk asked for cash...