Black Bridge Hotel Apartment — Hotel in Prague

It has top-notch hotel facilities, but level of service and the professionalism of staffs can be improved.

Let me provide some examples:

On the night my family and I checked in, there was a disagreement between reception and me regarding the amount of payment. Eventually, I had to settle the payment through Booking. Despite presenting the receipt from Booking, the reception lady insisted on waiting for the backend system to update before issuing us keys. I found this process to be rather inefficient. From a customer service perspective, priority should be given to promptly checking in weary travelers who have just completed a long journey, rather than focusing on procedures. Additionally, reception lady insisted on inspecting our passports, visas (and even attempted to verify the authenticity of our visas). I have never encountered such rigorous check-in procedures at any hotel in any other countries. The entire process made us feel extremely mistrusted. My family and I waited at the front desk for nearly an hour before being allowed to check in. By this time, the hotel's restaurant had also closed. Upon entering our room, we discovered that the heating was not turned on, and the temperature indoors was barely 15 degrees celsius. Furthermore, the blankets were extremely thin. Although the hotel manager eventually assisted in turning on the heating, we had to sleep with our clothes on the whole night, which gave a very unpleasant start of our vacation.

Another example is that despite there being 3 of us staying, all toiletries and towels were provided for only 2 people. On the third morning (yes, you read that correctly, room service every three days), we reminded the front desk to replenish toiletries for 3 people during room service, but when we returned in the evening, we still only had supplies for two. It appears that communication between departments within the hotel needs big improvement.

The day when we were supposed to checkout. Our keycard was already deactivated before 9 AM. We were locked out of the house with all our luggage...

We spent 3 nights at the hotel, and really enjoyed our stay! The house was modern, spacious, and well equipped allowing for a much more comfortable experience compared to tiny rooms in central hotels. ||Service and restaurant food - amazing! Definitely recommended if traveling by car, and especially if interested in golf :). ||Takes about 30 minutes to get to central Prague, which was not a problem for us at all, but worth taking...

We kozen voor deze appartementen omdat we ook graag wilde golfen in Praag. Appartementen zijn hartstikke nieuw. Eenvoudig ingericht met een leren bankje in de kamer en 2 poufs. TV met veel kanalen. Kleine douche met wastafel en een separaat toilet. Uitstekend werkende airconditioning wat erg fijn was bij de 33 graden die we hadden. Ruime garage aansluitend met afstandsbediening is ook super. En niet te vergeten de putting green voor de deur van je eigen appartement/huisje. Helaas was het te warm om op het terras te zitten. Ontvangst was enorm hartelijk en voor het personeel in het restaurant was niets te veel. Uitgebreid ontbijt waarbij je zelf kunt kiezen wat je wilt eten (van de kaart) waarbij je ook zelf je drankjes mag uitkiezen. Voor niet golfers raad ik deze accommodatie niet aan. Korting op de greenfee zodat je voor rond de €50,00 inclusief buggy voor 2'personen 18 holes kunt golfen. Prima onderhouden baan die niet snel verveeld. Met de auto moet je wel rekenen op ongeveer 30 minuten rijden naar de binnenstad. 15 km. met veel stoplochten, maar dat is heel goed te doen. Als we terug gaan naar Praag gaan we zeker terug naar dit geweldige appartement. Prijs/kwaliteit...